Join Our Team

Become a member of the Wisco Team today

We have many great job positions open at Wisco Hotels and great locations to showcase your hospitality expertise to our guests. Choose your location: the Fox Valley, Fond du Lac, Madison, and Milwaukee, for available openings.

JOIN OUR TEAM

NOW HIRING

FOND DU LAC

Banquet Chef (Fond du Lac, WI)

Position Summary:

Directly responsible for all kitchen banquet catering functions, preparation and maintenance of quality standards, training of employees in methods of cooking, preparation, plate presentation, portion/cost control, and sanitation/cleanliness for current and upcoming Banquet Event Orders (BEO).

Essential Task/Functions:

  • Read and understand current contract or Banquet Event Orders (BEO) for daily preparation.
  • Comply with all portion sizes, quantity standards, department rules, policies and procedures.
  • Identify and prepare cuts of meat, poultry, fish, potato, vegetable and gravy for current contracted banquets.
  • Clean up all banquet food and store properly.
  • Maintain a sanitary work station and kitchen by cleaning counters, coolers, floors, walls and equipment.
  • Select and use knives, hand tools, utensils and equipment to portion, cut, slice, dice, dip, batter or bread. Maintain holding temperatures or otherwise to produce hot food.
  • Help line or prep cook as needed.
  • Complete any job duty list given by supervisor – written or verbal.

Job Requirements:

  • Read, write, speak and understand English.
  • Neat and well-groomed appearance. Must wear proper uniform and black rubber- soled shoes.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and able to carry up to 50 pounds on a regular and continual basis.
  • Flexibility in scheduling, including nights, weekends and holidays.
  • Maintain a high level of quality, service and communication/organizational skills.
  • Eye for detail.
  • Ability to understand and follow directions. Perform required job functions under limited supervision.

Job Type: Full-time

Banquet Servers (Fond du Lac, WI)

Position Summary:

Responsible for communication between guests, servers and kitchen staff. Responsible for serving guest in a timely manner according to Banquet Event Order (BEO). Must possess good communication between fellow server staff, set-up staff and the customer. Maintain cleanliness and appearance in banquet rooms.

Essential Task/Functions:

  • Greet guests upon arrival and offer anyone special assistance as needed.
  • Observe diners to ensure satisfaction with product and service. Respond to additional requests and determine when meal has been completed.
  • Clear table after function, leaving a clean linen on the table.
  • Wash coffee pots after each use and refill salt and pepper shakers.
  • Maintain a clean work environment throughout shift and before leaving for the day.
  • Organize service corridor, shelves and table.
  • Fold napkins during each shift.
  • Replace empty/used candles. Take candle holders to dishwasher after each use.
  • Polish all silverware and plates prior to setting tables.
  • Fill and organize sugar caddies after each use.
  • Replenish food (family-style or buffet-style) as needed.
  • Replenish water glasses and offer milk, tea and coffee during meal functions.

Job Requirements:

  • Read, write, speak and understand English.
  • Neat and well-groomed appearance. Must wear proper uniform and black rubber soled shoes.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and carry up to 50 pounds on a regular and continual basis. Must be able to stand and exert fast-paced mobility for periods up to four (4) hours in length.
  • Flexibility in scheduling, including weekends and holidays.
  • Maintaining a high level of quality, service and communication skills and organizational skills.
  • Eye for detail and ability to use basic mathematics and a calculator.
  • Ability to understand and follow directions. Perform required job functions under limited supervision. Works with a team concept, serve customer needs and interacts with large numbers of diverse people.

Accountability:

  • Maintain a high level of quality, service efficiency and cleanliness through guest feedback according to Wisco Hotel Group standards.
  • Arrive on time and ready to work scheduled shift.
  • Follow all state and federal guidelines including OSHA Hazardous Communication Training.
  • Follow all federal, state and local laws and rules or regulations.
  • Clean, maintain and organize all equipment.

Job Type: Part-time

Schedule:

  • Holidays
  • Monday to Friday
  • Weekends
Restaurant Host (Fond du Lac, WI)

Summary of Position:

Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes.

Duties & Responsibilities :

  • Warmly and graciously greet all guests upon arrival.
  • When immediate seating is limited, record guest names and number of people in party.
  • Call out name and number of party when tables become available.
  • Provide guests with estimated waiting time.
  • Accommodate special seating requests for guests whenever possible.
  • Seat guest guests based on guest preferences and balancing of customer flow in service stations.
  • Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.
  • Relay messages to servers and bus persons as needed.
  • Thank guests as they leave and invite them to return.
  • Must be available weekends.

Qualifications:

  • No previous restaurant experience required.
  • Be able to working in a standing position for long periods of time (up to 5 hours).
  • Be able to communicate clearly and effectively in the predominant language(s) of our guests.
  • Must have exceptional grooming habits.

Job Types: Full-time, Part-time

Benefits:

  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Vision Insurance

Schedule:

  • Holidays
  • Monday to Friday
  • Weekends

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible
Bartender (Fond du Lac, WI)

Summary of Position:

Provide timely, accurate and friendly service while preparing the highest quality beverages for our hotel guests.

Duties & Responsibilities :

  • Take beverage orders from guests and servers.
  • Prepare and serve alcoholic and non-alcoholic drinks consistent with standard drink recipes.
  • Learn names and personally recognize our regular customers.
  • Record drink orders accurately and immediately after receipt into the register system.
  • Accept guest payment and process credit card charges.
  • Wash and sterilize glassware.
  • Prepare garnishes for drinks and replenish snacks and appetizers for bar patrons.
  • Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
  • Clear and reset tables in bar area.
  • Present drink menus, make recommendations and answer questions regarding beverages.
  • Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
  • Receive and serve food orders to guests seated at the bar.
  • Report all equipment problems and bar maintenance issues to manager.
  • Assist the restocking and replenishment of bar inventory and supplies.

Qualifications:

  • Have Wisconsin Bartender License.
  • Have working knowledge of beer, wine and liquor and common drink recipes.
  • Possess basic math skills and have the ability to handle money and operate a cash register.
  • Be able to work in a standing position for long periods of time (up to 5 hours).
  • Be able to reach, bend, stoop and frequently lift up to 40 pounds.
  • Must be flexible on hours, including weekends.

Job Types: Full-time, Part-time

Benefits:

  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Vision Insurance

Schedule:

  • Holidays
  • Monday to Friday
  • Weekends

License:

  • Bartender License (Required)

Work Location:

  • One location

Pay Frequency:

  • Bi weekly or Twice monthly

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No
Line Cooks (Fond du Lac, WI)

Summary of Position:

Accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking. Also perform other duties in the areas of food and final plate preparation including plating and garnishing of cooked items and preparing appropriate garnishes for all hot menu item plates.

Duties & Responsibilities:

  • Prepares a variety of meats, seafood, poultry, vegetables and other food items for cooking in broilers, ovens, grills, fryers and a variety of other kitchen equipment.
  • Assumes 100% responsibility for quality of products served.
  • Knows and complies consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures.
  • Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period.
  • Portions food products prior to cooking according to standard portion sizes and recipe specifications.
  • Maintains a clean and sanitary work station area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range and refrigeration equipment.
  • Prepares item for broiling, grilling, frying, sautéing or other cooking methods by portioning, battering, breading, seasoning and/or marinating.
  • Follows proper plate presentation and garnish set up for all dishes.
  • Handles, stores and rotates all products properly.
  • Assists in food prep assignments during off-peak periods as needed.
  • Closes the kitchen properly and follows the closing checklist for kitchen stations. Assists others in closing the kitchen.
  • Attends all scheduled employee meetings and brings suggestions for improvement.
  • Performs other related duties as assigned by the Kitchen Manager or manager-on-duty.

Qualifications:

  • A minimum of 2 years of experience in kitchen preparation and cooking.
  • At least 6 months experience in a similar capacity.
  • Must be able to communicate clearly with managers, kitchen and dining room personnel.
  • Be able to reach, bend, stoop and frequently lift up to 40 pounds.
  • Be able to work in a standing position for long periods of time (up to 9 hours).

Job Types: Full-time, Part-time

Kitchen Supervisor (Fond du Lac, WI)

Position Summary:

Directly responsible for all kitchen functions including food purchasing, preparation and maintenance of quality standards; sanitation and cleanliness; training of employees in methods of cooking, preparation, plate presentation, portion and cost control, and sanitation and cleanliness for the restaurant and banquets.

Duties & Responsibilities:

  • Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
  • Make employment and termination decisions including interviewing, hiring, evaluation and disciplining kitchen personnel as appropriate.
  • Provide orientation of company and department rules, policies and procedures and oversee training of new kitchen employees.
  • Fill in where needed to ensure guest service standards and efficient operations.
  • Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
  • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
  • Work with restaurant managers to plan and price menu items. Establish portion sizes and prepare standard recipe cards for all new menu items.
  • Ensure that all products are ordered according to predetermined product specifications and received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
  • Control food cost and usage by following proper requisition of products from storage areas, product storage procedures, standard recipes and waste control procedures.
  • Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
  • Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
  • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
  • Oversee the training of kitchen personnel in safe operation of all kitchen equipment and utensils.
  • Responsible for training kitchen personnel in cleanliness and sanitation practices.
  • Responsible for maintaining appropriate cleaning schedules for kitchen floors, mats, walls, hoods, other equipment and food storage areas.
  • Check and maintain proper food holding and refrigeration temperature control points.
  • Provide safety training in first aid, CPR, lifting and carrying objects and handling hazardous materials.

Qualifications:

  • A minimum of 5 years of experience in varied kitchen positions, including food preparation, line cook, fry cook and expediter.
  • At least 6 months experience in a similar capacity.
  • Must be able to communicate clearly with managers, kitchen and dining room personnel and guests.
  • Be able to reach, bend, stoop and frequently lift up to 50 pounds.
  • Be able to work in a standing position for long periods of time (up to 9 hours)

Job Type: Full-time

Restaurant Server (Fond du Lac, WI)

Now hiring Restaurant Server

 

No Positions Available (Fond du Lac, WI)

No positions available. 

No Positions Available (Fond du Lac, WI)

No positions available at this time.

SHEBOYGAN

No Positions Available (Sheboygan, WI)

No Positions Available at this time.

MILWAUKEE

No Positions Available at this time (Milwaukee, WI)
Purpose of Position:

Set up, prepare, stock and clean up hotel breakfast buffet.

Position Summary:

The number one priority of this department is guest satisfaction. You are the key to exceeding guests’ expectations through providing personal service and maintaining the daily breakfast bar. Must perform job with professionalism in a positive and friendly manner.

Essential Task/Functions:

  • Assist guests with any special needs and always make guests the 1st priority.
  • Maintains the food and beverage products on the breakfast bar and prepares food daily.
  • Cleaning and organizing of breakfast servicing area and kitchen area to adhere to health and safety requirements. Cleanliness is a key component of the job.
  • May require ordering of items daily or weekly to stock breakfast offerings.
  • Provide guests with information on property and area attractions (restaurants, nightspots, recreation, churches, shopping, medical facilities, etc.)
  • Understands and offers frequent stay programs for both Hotel brand program and Wisco Hotel Group program.
  • Handles and resolves guest complaints in a timely manner.
  • Demonstrates good communication skills.
  • Promptly reports to Manager, all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
  • Attends all department meetings.
  • Knows all emergency and safety procedures. Is aware of accident prevention policies.
  • Maintains cleanliness and neatness of the serving and kitchen area, lobby and back office.
  • Follow up on guest requests and daily callbacks to ensure guest satisfaction.
  • Reports all damaged or dangerous furniture, fixture and carpet on maintenance request form.
  • Carries out all company policies and procedures for safety and security.
  • Report any and all injuries.
  • Report all lost and found to supervisor or front desk staff.

Job Requirements:

  • Read, write, speak and understands English.
  • Neat & well groomed appearance.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and carry up to 25 pounds on a regular and continual basis. Pleasant personality and people skills.
  • Flexibility in scheduling.
  • Maintaining a high level of quality, service and cleanliness.
  • Good communication skills and organizational skills.
  • Education: High School Diploma or equivalent.
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shift to another shift.

Other:

Regular attendance in conformance with the standards, which may by established by Wisco Hotel Group hotels from time to time, is essential to the successful performance of this position.

Due to the demanding nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Wisco Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Wisco Hotel Group rules and regulations will be subject to disciplinary action, up to and including termination.

Job Type: Part-time

No Positions Available (Milwaukee, WI)

No positions available.

No Positions Available (Milwaukee, WI)
No Positions Available (Milwaukee, WI)

MADISON

Lifeguard (Madison, WI)

Now Hiring Lifeguards for Crawdaddy Cove Indoor Waterpark.

Position Summary:

Ensures all public areas and swimming pool meet a high standard of cleanliness and safety for customer satisfaction. Responsible for the supervision of the entire pool area to ensure the safety of our guests. Must maintain the rules of the pool area and interact with guests, providing a favorable experience. Required to check the chemical composition of the pools every hour the pool is open; including testing temperature, pH level, chlorine level and clarity. Reports any maintenance or safety concerns to the engineering department immediately for proper repair. Reports any lost and found within the pool area to the Manager on Duty (MOD). Required to wear the proper uniform each day while working, including wearing a name tag. Reports all accidents to the MOD during shift.

Purpose of Position:

To ensure the guests’ needs and expectations are exceeded. To maintain the cleanliness and quality of the pool area and furnishings.

Essential Functions/Tasks:

  • Assist guest with any special needs and always make guest the 1st priority.
  • Greets every guest that is met.
  • Assist and accommodate all guest needs within your capabilities.
  • Check pool chemical composition.
  • Lifeguard safety training and CPR training.
  • Completes daily pool inspections and records maintenance request forms.
  • Cleans and maintains pool deck and pool area during shift. Stocks towel bins in pool area as needed.
  • Straightens pool furniture to meet standard setting as needed.
  • Assist in handling and resolving of guest complaints.
  • Uses proper etiquette.
  • Writes legible.
  • Promptly reports to Manager all incidents or occurrence of an unusual nature that could result in potential loss damage injury or other liability to individuals or company property.
  • Serve as Manager on Duty when assigned.
  • Attend staff meetings.

Job Requirements:

  • Read, write, speak and understand English.
  • Neat and well-groomed appearance.
  • Requires fingering, grasping, writing, swimming, standing, sitting, walking, repetitive motion, hearing, visual acuity and may on occasion have to lift and carry up to 25 pounds.
  • Pleasant personality and people skills.
  • Good communication skills.

Accountability:

  • Maintaining a high level of quality, service and cleanliness.
  • Maintaining a safe and secure environment.
  • Responsible for building a team atmosphere and train for individual growth.

Marginal Job Functions:

  • Assist management staff in conducting and resolving guest concerns.
  • Assist other areas in hotel with special needs or requests.
  • Assist in all departments when staffing-related problems require additional help.

Job Type: Part-time

Lead Lifeguard (Madison, WI)

Now Hiring Lead Lifeguard for Crawdaddy Cove Indoor Waterpark

No Positions Available (Benvenuto's Madison, WI)
No Positions Available (Madison, WI)
No Positions Available (Madison, WI)

FOX VALLEY

Morning Cook/Fast Casual (Hotel Bistro) (Appleton, WI)

The Holiday Inn Appleton is a personality and service-focused hotel that is looking for talented and enthusiastic team members! As part of Wisco Hotel Group, a well-established Wisconsin-based management company operating 14 hotels all in Wisconsin, you will find opportunities for growth, development and fun. Wisco Hotel Group offers benefits such as: paid vacation, holiday and sick pay, 401K, IHG hotel discounts and other bonus/incentives for meeting specific goals.

Summary of Position:

Accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking. Also perform other duties in the areas of food and final plate preparation including plating and garnishing of cooked items and preparing appropriate garnishes for all hot menu item plates.

Duties & Responsibilities :

  • Prepares a variety of meats, seafood, poultry, vegetables and other food items for cooking in broilers, ovens, grills, fryers and a variety of other kitchen equipment.
  • Assumes 100% responsibility for quality of products served.
  • Knows and complies consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures.
  • Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period.
  • Portions food products prior to cooking according to standard portion sizes and recipe specifications.
  • Maintains a clean and sanitary work station area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range and refrigeration equipment.
  • Prepares item for broiling, grilling, frying, sautéing or other cooking methods by portioning, battering, breading, seasoning and/or marinating.
  • Follows proper plate presentation and garnish set up for all dishes.
  • Handles, stores and rotates all products properly.
  • Assists in food prep assignments during off-peak periods as needed.
  • Closes the kitchen properly and follows the closing checklist for kitchen stations. Assists others in closing the kitchen.
  • Attends all scheduled employee meetings and brings suggestions for improvement.
  • Performs other related duties as assigned by the Kitchen Manager or manager-on-duty.

Qualifications:

  • At least 6 months experience in a similar capacity.
  • Must be able to communicate clearly with managers, kitchen and dining room personnel.
  • Be able to reach, bend, stoop and frequently lift up to 40 pounds.
  • Be able to work in a standing position for long periods of time (up to 9 hours)

Job Types: Full-time, Part-time

Benefits:

  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Vision Insurance

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Weekends

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

 

Housekeeping Attendant (Appleton, WI)

The Holiday Inn Appleton is a personality and service-focused hotel that is looking for talented and enthusiastic team members! As part of Wisco Hotel Group, a well-established Wisconsin-based management company operating 14 hotels all in Wisconsin, you will find opportunities for growth, development and fun. Wisco Hotel Group offers benefits such as: paid vacation, holiday and sick pay, 401K, IHG hotel discounts and other bonus/incentives for meeting specific goals.

JOB OVERVIEW

Perform exceptional guest service to our guests and daily room cleaning while replenishing guestroom supplies/materials. Responsible for maintaining a clean and organized environment for the safety and security of our guests. Teamwork is essential to our organization and we look forward to meeting people that have a keen eye for cleanliness and welcome hosting our visitors.

At Wisco Hotel Group we want our guests to relax and be themselves, which means we need you to:

  • Be you by being professional and personable in the way you are with people.
  • Get ready by taking notice and using your knowledge so that you are prepared for anything.
  • Show you care by being thoughtful in the way you welcome and connect with guests.
  • Take action by showing initiative, taking ownership and going that extra mile.

DUTIES AND RESPONSIBILITIES

Financial Returns:

  • Ensure guest rooms are fully stocked, cleaned and in proper working conditions to provide exceptional accommodations.
  • Maintain equipment and tools to perform job essential tasks and duties.

People:

  • Manage day-to-day workload of rooms and areas assigned for cleaning.
  • Complete work and maintain performance and development goals.
  • Utilize training, tools and equipment provided to carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience:

  • Understand and respond to customers’ requests and needs to ensure a high level of guest satisfaction.
  • Carryout reporting of safety or repair program to ensure facility is maintained and in service for our guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems and pools).

Responsible Business:

  • Maintain and use tools and supplies in a timely and efficient manner while minimizing waste and maintaining “green” initiatives.
  • May be responsible for hotel security to minimize risk of theft, crime and other hazards.

Perform other duties as assigned. Will also cross-train as Laundry Attendant.

QUALIFICATIONS AND REQUIREMENTS

Hotel experience preferred. Must be able to speak local language(s).

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Types: Full-time, Part-time

Laundry Attendant (Appleton, WI)

The Holiday Inn Appleton is a personality and service-focused hotel that is looking for talented and enthusiastic team members! As part of Wisco Hotel Group, a well-established Wisconsin-based management company operating 14 hotels all in Wisconsin, you will find opportunities for growth, development and fun. Wisco Hotel Group offers benefits such as: paid vacation, holiday and sick pay, 401K, IHG hotel discounts and other bonus/incentives for meeting specific goals.

Position Summary:

Prepares soiled linens for wash. Loads and unloads washers. Checks for stained linen. Cleans work area and maintains supplies. Inspects, folds and stores clean linens. Maintains linen levels on shelves. Fulfills linen requests from room attendants and meeting room personnel. Finishes clean linen according to the property standards. Checks equipment and keeps maintenance records on machinery. Keeps laundry room and equipment clean and organized. Will also cross train as Housekeeping Attendant.

Purpose of Position:

To provide clean and properly folded linens in a timely manner to housekeeping staff and meeting room staff for cleaning and stocking of guest and meeting rooms.

Essential Functions/Tasks:

  • Assist guests with any special needs and always make guest the 1st priority.
  • Greets every guest that is met.
  • Removes all linen from laundry chute.
  • Checks for stained linen and treats problem stains.
  • Prepares soiled linen for wash.
  • Loads and sets cycle on washer.
  • Checks wash cycles regularly for proper performance.
  • Unloads washers.
  • Loads dryers and sets cycle on dryer.
  • Checks equipment for proper functioning.
  • Unloads dryers. Fold and stacks linen on shelves as needed.
  • Inspects the quality of linens. Reports linen quality to Supervisors.
  • Keeps work area clean and neat.
  • Check chemical levels for cleaning agent and report when low to Supervisor.
  • Reports any and all injury.
  • Implements all company policies and procedures for safety and security.
  • Follows proper procedures for handling chemicals on the job.
  • Cleans lint filters in dryers on a daily basis.
  • Attends all department meetings.

Job Requirements:

  • Neat and well-groomed appearance.
  • Ability to do the job physically and carry up to 50 pounds on a regular and continual basis.
  • Pleasant personality.
  • Flexibility in scheduling, including weekends and evenings.
  • Maintaining a high level of quality, service, and cleanliness.
  • Eye for detail.
  • Good communication skills.
  • Removal of linens from vacant dirty rooms and housekeeping carts.

Accountability:

  • Maintain a high level of quality, service and cleanliness.
  • Follows all state and federal guidelines including OSHA Hazardous Communication Training.
  • Communicates with Management any problems or concerns.

Marginal Job Functions:

  • Delivery of guest-requested amenities.
  • Assist in other departments throughout the hotel.

Job Types: Full-time, Part-time

No Positions Available (Appleton, WI)

No Positions Available at this time.

Weekend Night Auditor (Oshkosh, WI)

Purpose of Position:

Perform routine accounting functions in addition to all duties of Front Desk/Guest Service Representative. Acting Manager on Duty and in charge of the hotel during this shift.

Position Summary:

Provide outstanding service above our guests’ expectations. Answer all incoming phone calls, make reservations and general cashiering duties. Responsible for check in and out of all guests and respond to any guest needs. Balance all daily transactions throughout the hotel. Check front office accounting records for accuracy on a daily basis; summarize and compile information for the hotel’s financial records. Monitor current status on coupons, discounts, gift certificates and other promotional programs.

Essential Functions/Tasks:

  • Assist guests with any special needs and always make guest the 1st priority.
  • Post room charges, taxes and all other revenues to guest accounts.
  • Process guest charge vouchers and credit card vouchers.
  • Post guest charge purchase transactions not posted by the front office staff.
  • Transfer charges and deposits to master accounts.
  • Verify all account posting and balances.
  • Monitor the current status of coupon, discounts and other promotional programs.
  • Track room revenues, occupancy percentages, and other front office statistics.
  • Prepare a summary of cash, check, and credit card activities.
  • Summarize results of operation for management. Complete proper filing and reporting of statistics.
  • Understand principles of auditing, balancing and closing out accounts.
  • Know how to operate property management system and other front office equipment.
  • Understand and know how to perform check-in and check-out procedures.
  • Handle and resolve guest complaints.
  • Use proper mail, package and message handling procedures.
  • Demonstrate good communication skills. Perform basic math and use a calculator.
  • Use proper telephone etiquette.
  • Write legible. Send and receive faxes and copies.
  • Perform Manager on Duty functions.
  • Promptly report to General Manager all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
  • Know all emergency and safety procedures. Is aware of accident prevention policies.
  • Maintain the cleanliness and neatness of front desk area, lobby and back office.
  • Take, log and set all wake up calls.
  • Delivery of guest requested amenities and daily newspapers and express checkouts.
  • Drive courtesy shuttle van as needed.

Job Requirements:

  • Neat & well-groomed appearance. Uniformed in appropriate attire.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and able to carry up to 50 pounds on a regular and continual basis.
  • Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends.
  • Maintain a high level of quality, service and cleanliness.
  • Eye for detail.
  • Good communication skills.

Job Type: Part-time

Schedule:

  • Night Shift
  • Weekends
Front Desk Agent (Oshkosh, WI)

2 to 3 days per week – must be able to work weekends

Purpose of Position:

To exceed guests’ expectations at all times by projecting a positive image of the hotel through appearance, conduct and service.

Position Summary:

The number one priority of this department is guest satisfaction. You are the key to exceeding guests’ expectations through the reservation and sales process, check in and check out process, using proper telephone etiquette and basic telephone skills, addressing and handling guest comments and concerns, offering proper service and amenities of the hotel along with knowledge of area businesses and attractions, accurately balances daily cash and credit card transactions and has full knowledge of the hotels safety and emergency procedures. Must perform job with professionalism in a positive and friendly manner.

Essential Task/Functions:

  • Assist guests with any special needs and always make guests the 1st priority.
  • Greet every guest that is met.
  • Register guests and assign rooms. Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understands and adheres to proper credit, check cashing and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of room available and room rates.
  • Uses Signature Selling Techniques (job requirement) to sell rooms and to promote other services of the hotel.
  • Coordinates room status updates with the housekeeping department to ensure status accuracy.
  • Takes same day reservations and future reservations when necessary. Knows and understands cancellation policies and guarantee policies.
  • Files paperwork daily.
  • Processes daily check ins and check outs.
  • Post and files all charges to guest, master and city ledger accounts.
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Provide guests with information on property and area attractions (restaurants, nightspots, recreation, churches, shopping, medical facilities, etc.)
  • Understands and offers frequent stay programs for both Hotel brand program and Wisco Hotel Group program.
  • Understands and tracks the Wisco Hotel Group Corporate Appreciation Program (CAP).
  • Uses proper telephone etiquette.
  • Uses proper mail, package and message handling procedures.
  • Reads and initials the shift log daily. Is aware of daily activities and meetings taking place in the hotel.
  • Handles and resolves guest complaints in a timely manner.
  • Demonstrates good communication skills. Performs basic math and uses a calculator.
  • Writes legible. Sends and receives faxes. Ability to make copies and transparencies.
  • Promptly reports to Manager, all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
  • Attends all department meetings.
  • Knows all emergency and safety procedures. Is aware of accident prevention policies.
  • Maintains cleanliness and neatness of the front desk area, lobby and back office.
  • Supervises bell person during the shift.
  • Follow up on guest requests and daily callbacks to ensure guest satisfaction.
  • Reports all damaged or dangerous furniture, fixture and carpet on maintenance request form.
  • Carries out all company policies and procedures for safety and security.
  • Reports any and all injuries.
  • Report all lost and found to supervisor or front desk staff.

Job Requirements:

  • Read, write, speak and understands English.
  • Neat & well groomed appearance.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and carry up to 25 pounds on a regular and continual basis. Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends.
  • Maintaining a high level of quality, service and cleanliness.
  • Good communication skills and organizational skills.
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shift to another shift.

Other:

Regular attendance in conformance with the standards, which may by established by Wisco Hotel Group hotels from time to time, is essential to the successful operation of the business.

Job Type: Part-time

Schedule:

  • Holidays
  • Monday to Friday
  • Weekends

Work Location:

  • One location

Work Remotely:

  • No

WISCO HOTEL GROUP

A WISCONSIN HOSPITALITY COMPANY

@2018 WISCO HOTEL GROUP
All Right reserved.

Wisco Hotel Group Logo

Contact Us

info@wiscohotels.com

1109 Fourier Drive
Madison, WI 53717
United States

STAY CONNECTED!

Join our mailing list to receive the latest news and updates from Wisco Hotels.

You have Successfully Subscribed!