Join Our Team

JOB OVERVIEW

Perform exceptional guest service to our guests and daily room cleaning while replenishing guestroom supplies/materials. Responsible for maintaining a clean and organized environment for the safety and security of our guests. Teamwork is essential to our organization and we look forward to meeting people that have a keen eye for cleanliness and welcome hosting our visitors.

At Wisco Hotel Group we want our guests to relax and be themselves, which means we need you to:

• Be you by being professional and personable in the way you are with people.
• Get ready by taking notice and using your knowledge so that you are prepared for anything.
• Show you care by being thoughtful in the way you welcome and connect with guests.
• Take action by showing initiative, taking ownership and going that extra mile.

DUTIES AND RESPONSIBILITIES

Financial Returns:

• Ensure guest rooms are fully stocked, cleaned and in proper working conditions to provide exceptional accommodations.
• Maintain equipment and tools to perform job essential tasks and duties.

People:

• Manage day-to-day workload of rooms and areas assigned for cleaning.
• Complete work and maintain performance and development goals.
• Utilize training, tools and equipment provided to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience:

• Understand and respond to customers’ requests and needs to ensure a high level of guest satisfaction.
• Carryout reporting of safety or repair program to ensure facility is maintained and in service for our guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems and pools).

Responsible Business:

• Maintain and use tools and supplies in a timely and efficient manner while minimizing waste and maintaining “green” initiatives.
• May be responsible for hotel security to minimize risk of theft, crime and other hazards.

Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Hotel experience preferred. Must be able to speak local language(s).

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends

Work Location:

• One location

Setting:

• Hotel

Pay Frequency:

• Bi weekly or Twice monthly

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Full Job Description

Purpose of Position:

To train and market the restaurant to increase sales and customer growth while providing exceptional service.

Position Summary:

Train, plan and manage the human resources and operations of the restaurant department. To achieve guest, employee and owner satisfaction and quality service while achieving and exceeding guest expectations in accordance with all Wisco and franchise standards. Develop a marketing and advertising plan to increase sales.

Essential Functions & Tasks:

• Responsible for short and long-term planning and management of the restaurant operations in the front and back of the house. Develop and recommend the budget, marketing plans and objectives along with managing those approved plans. The major areas of responsibility/management include: restaurant operations, room service and bar service.
• Manage human resources within the department. Assist in the recruitment and development of associates; recommend hiring and training, empower, coach and counsel. Conduct performance and salary reviews and discipline and recommend termination as appropriate.
• Develop, recommend, implement and manage the department’s annual budget, monthly forecast projections, develop business/marketing plan, forecasts and objectives to meet and exceed management expectations.
• Implement and manage all Wisco and franchise programs to ensure compliance; including, safety and sanitary regulations, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guests.
• Maintain Benvenuto’s standards and quality as per our franchise agreement.
• Manage the maintenance and sanitation of food areas, including equipment to ensure quality food and service in compliance with regulations.
• Resolve customer complaints as appropriate to maintain a high level of guest satisfaction and quality.
• Execute and promote accident prevention programs to minimize liabilities and related expenses.
• Perform special projects and other responsibilities as assigned.
• Participate in task force and committees as required.
• Complete other tasks assigned.
• Attend weekly staff meeting and conduct department meetings.
• Know all emergency and safety procedures. Is aware of accident prevention policies and makes staff aware of these procedures.

Job Requirements:

• Any combination of education and experience that provides the required knowledge skill and abilities. A minimum of two-year Hospitality degree or on the job experience.
• Work within a team concept as well as individually. Must be guest service orientated and have a keen attention to detail.
• Must have advanced knowledge of the principles and practices with in the Food/Beverage/Hospitality profession. This includes knowledge required for management of people, complex problems, food and beverage management.
• Must have the ability to study, analyze and interpret complex activities.
• Must possess highly-developed communication skills to negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
• Must understand the strategic positioning of the hotel and how the products and services offered compare within the competitive market for targeted market segments.
• Must have the ability to prepare revenue forecast for the department revenue numbers based on historical figures, what is on the books and the impact of special promotions.
• Must understand how P & L is prepared and the line items impacted by the department and how to impact results.
• Must have the skills in developing and adhering to department budget.
• Must understand various cuisines and wines, how menus are developed and pricing guidelines and how each can improve results.
• Be able to make correct decisions and complete programming and technology tasks as needed.
• Must have complete knowledge of the POS system and be able to perform programming changes as needed.
• Must be able to perform the following: standing, lifting, pushing, pulling, carrying, bending, kneeling and climbing.
• Flexibility in scheduling including weekends and Holidays.
• Maintaining a high level of quality, service and cleanliness.
• Ability to understand and follow directions. Perform required job functions under limited supervision and use time efficiently.
• Have any current licenses required by the State or local jurisdictions.
• Minimal travel is required.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends

Supplemental Pay:

• Tips

Full Job Description

Full Job Description

TEAMWORK. TALENT. PASSION.

AT BENVENUTO’S WE CELEBRATE GREAT FOOD AND EXCEPTIONAL SERVICE ON A DAILY BASIS. HOW? OUR RECIPE FOR SUCCESS BEGINS WITH TEAMWORK. FROM THE FRONT-OF-HOUSE TO THE BACK-OF-HOUSE. WE TAKE GREAT PRIDE IN HIRING TALENTED INDIVIDUALS WHO SHARE OUR PASSION FOR DELIVERING A FINE DINING EXPERIENCE AT A CASUAL DINING PRICE.

BECOME A PART OF OUR TEAM!

YOU WON’T BE WORKING FOR US, YOU’LL BE WORKING WITH US TO PROVIDE THE BEST POSSIBLE EXPERIENCE FOR OUR GUESTS. WE’RE LOOKING FOR TALENTED HOURLY TEAM MEMBERS WHO ARE COMMITTED TO EXCELLENCE AND ARE PASSIONATE ABOUT GREAT FOOD AND WINE. IF THAT DESCRIBES YOU, WE ENCOURAGE YOU TO APPLY TODAY!

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends

Work Location:

• One location

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Full Job Description

Full Job Description

Full Job Description

Full Job Description 

Purpose of Position:

To exceed guests’ expectations at all times by projecting a positive image of the hotel through appearance, conduct and service.

Position Summary:

The number one priority of this department is guest satisfaction. You are the key to exceeding guests’ expectations through the reservation and sales process, check in and check out process, using proper telephone etiquette and basic telephone skills, addressing and handling guest comments and concerns, offering proper service and amenities of the hotel along with knowledge of area businesses and attractions, accurately balances daily cash and credit card transactions and has full knowledge of the hotels safety and emergency procedures. Must perform job with professionalism in a positive and friendly manner.

Essential Task/Functions:

• Assist guests with any special needs and always make guests the 1st priority.
• Greet every guest that is met.
• Register guests and assign rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understands and adheres to proper credit, check cashing and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of room available and room rates.
• Uses Signature Selling Techniques (job requirement) to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department to ensure status accuracy.
• Takes same day reservations and future reservations when necessary. Knows and understands cancellation policies and guarantee policies.
• Files paperwork daily.
• Processes daily check ins and check outs.
• Post and files all charges to guest, master and city ledger accounts.
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Provide guests with information on property and area attractions (restaurants, nightspots, recreation, churches, shopping, medical facilities, etc.)
• Understands and offers frequent stay programs for both Hotel brand program and Wisco Hotel Group program.
• Understands and tracks the Wisco Hotel Group Corporate Appreciation Program (CAP).
• Uses proper telephone etiquette.
• Uses proper mail, package and message handling procedures.
• Reads and initials the shift log daily. Is aware of daily activities and meetings taking place in the hotel.
• Handles and resolves guest complaints in a timely manner.
• Demonstrates good communication skills. Performs basic math and uses a calculator.
• Writes legible. Sends and receives faxes. Ability to make copies and transparencies.
• Promptly reports to Manager, all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
• Attends all department meetings.
• Knows all emergency and safety procedures. Is aware of accident prevention policies.
• Maintains cleanliness and neatness of the front desk area, lobby and back office.
• Supervises bell person during the shift.
• Follow up on guest requests and daily callbacks to ensure guest satisfaction.
• Reports all damaged or dangerous furniture, fixture and carpet on maintenance request form.
• Carries out all company policies and procedures for safety and security.
• Reports any and all injuries.
• Report all lost and found to supervisor or front desk staff.

Job Requirements:

• Read, write, speak and understands English.
• Neat & well groomed appearance.
• Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and carry up to 25 pounds on a regular and continual basis. Pleasant personality and people skills.
• Flexibility in scheduling, including weekends.
• Maintaining a high level of quality, service and cleanliness.
• Good communication skills and organizational skills.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to another shift.

Other:

Regular attendance in conformance with the standards, which may by established by Wisco Hotel Group hotels from time to time, is essential to the successful operation of the business.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends

Work Location:

• One location

Benefit Conditions:

• Only full-time employees eligible

Full Job Description

Full Job Description

Set up, prepare, stock and clean up hotel breakfast buffet.

Position Summary:

The number one priority of this department is guest satisfaction. You are the key to exceeding guests’ expectations through providing personal service and maintaining the daily breakfast bar. Must perform job with professionalism in a positive and friendly manner.

Essential Task/Functions:

• Assist guests with any special needs and always make guests the 1st priority.
• Maintains the food and beverage products on the breakfast bar and prepares food daily.
• Cleaning and organizing of breakfast servicing area and kitchen area to adhere to health and safety requirements. Cleanliness is a key component of the job.
• May require ordering of items daily or weekly to stock breakfast offerings.
• Provide guests with information on property and area attractions (restaurants, nightspots, recreation, churches, shopping, medical facilities, etc.)
• Understands and offers frequent stay programs for both Hotel brand program and Wisco Hotel Group program.
• Handles and resolves guest complaints in a timely manner.
• Demonstrates good communication skills.
• Promptly reports to Manager, all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
• Attends all department meetings.
• Knows all emergency and safety procedures. Is aware of accident prevention policies.
• Maintains cleanliness and neatness of the serving and kitchen area, lobby and back office.
• Follow up on guest requests and daily callbacks to ensure guest satisfaction.
• Reports all damaged or dangerous furniture, fixture and carpet on maintenance request form.
• Carries out all company policies and procedures for safety and security.
• Report any and all injuries.
• Report all lost and found to supervisor or front desk staff.

Job Requirements:

• Read, write, speak and understands English.
• Neat & well groomed appearance.
• Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and carry up to 25 pounds on a regular and continual basis. Pleasant personality and people skills.
• Flexibility in scheduling.
• Maintaining a high level of quality, service and cleanliness.
• Good communication skills and organizational skills.
• Education: High School Diploma or equivalent.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to another shift.

Other:

Regular attendance in conformance with the standards, which may by established by Wisco Hotel Group hotels from time to time, is essential to the successful performance of this position.

Due to the demanding nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Wisco Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Wisco Hotel Group rules and regulations will be subject to disciplinary action, up to and including termination.

Job Type: Part-time

No positions available.

Now Hiring Lifeguards for Crawdaddy Cove Indoor Waterpark.

Position Summary:

Ensures all public areas and swimming pool meet a high standard of cleanliness and safety for customer satisfaction. Responsible for the supervision of the entire pool area to ensure the safety of our guests. Must maintain the rules of the pool area and interact with guests, providing a favorable experience. Required to check the chemical composition of the pools every hour the pool is open; including testing temperature, pH level, chlorine level and clarity. Reports any maintenance or safety concerns to the engineering department immediately for proper repair. Reports any lost and found within the pool area to the Manager on Duty (MOD). Required to wear the proper uniform each day while working, including wearing a name tag. Reports all accidents to the MOD during shift.

Purpose of Position:

To ensure the guests’ needs and expectations are exceeded. To maintain the cleanliness and quality of the pool area and furnishings.

Essential Functions/Tasks:

• Assist guest with any special needs and always make guest the 1st priority.
• Greets every guest that is met.
• Assist and accommodate all guest needs within your capabilities.
• Check pool chemical composition.
• Lifeguard safety training and CPR training.
• Completes daily pool inspections and records maintenance request forms.
• Cleans and maintains pool deck and pool area during shift. Stocks towel bins in pool area as needed.
• Straightens pool furniture to meet standard setting as needed.
• Assist in handling and resolving of guest complaints.
• Uses proper etiquette.
• Writes legible.
• Promptly reports to Manager all incidents or occurrence of an unusual nature that could result in potential loss damage injury or other liability to individuals or company property.
• Serve as Manager on Duty when assigned.
• Attend staff meetings.

Job Requirements:

• Read, write, speak and understand English.
• Neat and well-groomed appearance.
• Requires fingering, grasping, writing, swimming, standing, sitting, walking, repetitive motion, hearing, visual acuity and may on occasion have to lift and carry up to 25 pounds.
• Pleasant personality and people skills.
• Good communication skills.

Accountability:

• Maintaining a high level of quality, service and cleanliness.
• Maintaining a safe and secure environment.
• Responsible for building a team atmosphere and train for individual growth.

Marginal Job Functions:

• Assist management staff in conducting and resolving guest concerns.
• Assist other areas in hotel with special needs or requests.
• Assist in all departments when staffing-related problems require additional help.

Job Type: Part-time

No Positions Available at this time.

Position Summary:

Ensures all public areas and guest rooms meet a high standard of cleanliness for customer satisfaction. Assists Head Housekeeper with managing all aspects of the housekeeping and cleaning operation; including, scheduling room attendants, laundry attendants, public area attendants, night clean-up staff, etc. Assists in hiring, termination, evaluations, and disciplinary action of all staff within the department. Additionally, assists Head Housekeeper in conducting monthly staff meetings, monthly inventory, and weekly ordering of essential guestroom supplies (amenities & linens). Must maintain the highest quality of cleanliness and maintain established room times. Inspects all guestrooms daily to ensure rooms are ready for guest occupancy. Reports any maintenance or safety concerns to the engineering department immediately for proper repair. Understands basic uses of the hotel computer system for updating room status. Maintains the lost and found within the department and updates the log daily. Visually inspects all employees within the department that the proper uniform is worn each day for work, including wearing a name tag. In the absence of the Head Housekeeper is the acting department manager.

Purpose of Position:

To ensure the guests’ needs and expectations are exceeded. To maintain the cleanliness and quality of all guestrooms and furnishings.

Essential Functions/Tasks:

• Assist guest with any special needs and make guest the 1st priority.
• Greets every guest that is met.
• Assist and accommodate all guest needs within your capabilities.
• Completes daily rooming assignments for room attendants.
• Ability to order supplies when acting as supervisor.
• Assists in linens and laundry when needed.
• Inspects every guest room every day.
• Completes daily empty room inspections & maintenance request forms.
• Completes payroll totals in a timely manner.
• Completes weekly and monthly inventory in a timely manner.
• Stocks all store rooms and inspects store room for cleanliness and organization.
• May conduct interviews, hiring process, terminations, evaluations, and disciplinary actions.
• Must figure weekly/daily room times and paperwork.
• Control labor and ordering costs.
• Close computer at the end of the day so all rooms are at a clean status.
• Assist in handling and resolving of guest complaints.
• Uses proper telephone etiquette.
• Uses proper mail, package, and message handling procedures.
• Writes legible. Sends and receives faxes.
• Promptly reports to Manager, all incidents or occurrence of an unusual nature that could result in potential loss damage injury, or other liability to individuals or company property.
• Serve as Manager on Duty when assigned.
• Attend and conduct staff meetings.

Job Requirements:

• Read, write, speak, and understand English.
• Neat & well-groomed appearance.
• Requires fingering, grasping, writing, standing, sitting, walking, repetitive motion, hearing, visual acuity, and may on occasion have to lift and carry up to 25 pounds.
• Pleasant personality and people skills.
• Good communication skills.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends

Work Location:

• One location

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible