Join Our Team

Become a member of the Wisco Team today

We have many great job positions open at Wisco Hotels and great locations to showcase your hospitality expertise to our guests. Choose your location: the Fox Valley, Fond du Lac, Madison, and Milwaukee, for available openings.

JOIN OUR TEAM

NOW HIRING

FOND DU LAC

Sales & Catering Assistant (Fond du Lac, WI)
Summary of Position:

Oversee and coordinates the planning of events, preparing contracts, event orders and daily paperwork. Oversee banquet staff, make sure customer service and overall satisfaction of guests is obtained. Responsible for communication with guests and employees to ensure guests’ needs.

Duties & Responsibilities :

  • Understand completely all policies, procedures, standards, specifications and guidelines.
  • Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
  • Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
  • Oversee events and staffing for events. Make sure banquet rooms are clean and set-up to the customer’s specifications.
  • Fill in where needed to ensure guest service standards and efficient operations.
  • Prepare required contracts, event orders and daily paperwork in a timely manner.
  • Be knowledgeable of hotel and banquet policies.
  • Duties may be added as needed.

Qualifications:

  • Be 21 years of age.
  • Be able to communicate and understand the predominant language(s) of the clients and employees of the hotel.
  • Have knowledge of service and food and beverage, and the hotel..
  • Possess communication, organizational and computer skills. Must be able to multi-task.
  • Must have the stamina to work 50 to 60 hours per week.

Job Type: Full-time

Housekeeping (Fond du Lac, WI)
JOB OVERVIEW

Perform exceptional guest service to our guests and daily room cleaning while replenishing guestroom supplies/materials. Responsible for maintaining a clean and organized environment for the safety and security of our guests. Teamwork is essential to our organization and we look forward to meeting people that have a keen eye for cleanliness and welcome hosting our visitors.

At Wisco Hotel Group we want our guests to relax and be themselves, which means we need you to:

  • Be you by being professional and personable in the way you are with people.
  • Get ready by taking notice and using your knowledge so that you are prepared for anything.
  • Show you care by being thoughtful in the way you welcome and connect with guests.
  • Take action by showing initiative, taking ownership and going that extra mile.

DUTIES AND RESPONSIBILITIES

Financial Returns:

  • Ensure guest rooms are fully stocked, cleaned and in proper working conditions to provide exceptional accommodations.
  • Maintain equipment and tools to perform job essential tasks and duties.

People:

  • Manage day-to-day workload of rooms and areas assigned for cleaning.
  • Complete work and maintain performance and development goals.
  • Utilize training, tools and equipment provided to carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience:

  • Understand and respond to customers’ requests and needs to ensure a high level of guest satisfaction.
  • Carryout reporting of safety or repair program to ensure facility is maintained and in service for our guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems and pools).

Responsible Business:

  • Maintain and use tools and supplies in a timely and efficient manner while minimizing waste and maintaining “green” initiatives.
  • May be responsible for hotel security to minimize risk of theft, crime and other hazards.

Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Hotel experience preferred. Must be able to speak local language(s).

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job

Job Type: Part-time

Maintenance (Fond du Lac, WI)
Position Summary:

Maintains property appearance, equipment, pool chemicals, exterior grounds, furniture and fixtures throughout hotel. Repairs all damaged or inoperable items. Ensures guest safety and security at all times. Through preventative maintenance, preserves the condition of the hotel to a “like new” condition. May assist in banquet set-up, van runs and luggage.

Purpose of Position:

To keep all guestrooms, public areas, pool areas and exterior grounds of the property in clean, safe, secure and well-maintained condition. Maintain the highest level of safety and security for our guests.

Essential Functions/Tasks:

  • Assist guests with any special needs and always make guest the 1st priority.
  • Greet every guest that you meet.
  • Remove all debris from parking lots and exterior of building daily. Sweep under canopy at main entrance and hotel entrance ways on a daily basis.
  • Report any and all injury.
  • Follow all company policies and procedures for safety and security.
  • Clean and change air conditioning filters on a weekly basis. Check and replace interior/exterior lighting and emergency lights.
  • Maintain all vacuum cleaners on a weekly basis.
  • Clean and de-lime ice machines every month.
  • Complete daily maintenance requests in guestrooms, public space and throughout entire hotel.
  • Follow proper procedures for handling chemicals on the job.
  • Remove snow and ice from entrances and parking lot area during appropriate seasons.
  • Maintain awareness of all repair items requiring the attention of an outside service person and record on proper Franchise form.
  • Quarterly flip mattresses in all guestrooms.
  • Maintain pool area. Keep pool floor clean and pool and whirlpool vacuumed. Also keeping pool equipment room clean and neat. Meeting all pool standards of quality and safety guidelines. Test and record to local city and state codes.
  • Maintain shop and storage areas in clean and neat condition.
  • Required to fill out daily Log Book or use form provided by WISCO.
  • Maintain lawn maintenance and landscaping.
  • Perform preventative maintenance schedules for filters, belts, lubrication of equipment, small engines; such as snow blowers, garden tractors or lawn equipment, and company vehicles.
  • Perform scheduled preventative maintenance required in Guestroom Maintenance and public areas by Franchise program or use form provided by WISCO.
  • Attend all department meetings.

Specific Job Knowledge, Skill and Ability:

  • Neat & well-groomed appearance and in proper uniform.
  • Ability to lift up to 75 pounds, reach, stoop, stand and walk continuously, climb stairs and ladders, push or pull heavy equipment.
  • Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends.
  • Maintain a high level of quality, service and cleanliness.
  • Eye for detail.
  • Good communication skills.
  • Work within a team concept.
  • Mechanical knowledge.
  • Delivery of guest-requested amenities.
  • Driving van shuttle when needed.
  • Setting up meeting rooms and equipment.
  • Assisting in other departments throughout the hotel.

Accountability:

  • Maintain a high level of quality, service, and cleanliness.
  • Follows all state and federal guidelines, including OSHA Hazardous Communication Training.
  • Acts on repair requests immediately and returns completed work orders to the General Manager on a timely basis.
  • Acts on daily, weekly, monthly and quarterly maintenance assignments as outlined in the Guest Room and Property Maintenance Program.
  • Report maintenance repair that needs contracted professional services immediately to the Supervisor or General Manager.

Must be self motivated with limited supervision.

Job Type: Full-time

Guest Service Manager (Fond du Lac, WI)
JOB DESCRIPTION:

Currently seeking a Guest Service Manager to manage all aspects of the hotel front office, including guest registration, bell services, business center, telephone services and guest reservations and requests. The right candidate for our hotel is an individual who exemplifies a true passion for the hospitality industry, a positive attitude and a commitment to providing exceptional customer service. Strong customer satisfaction disposition is mandatory. Must be available for 1st, 2nd and 3rd shift days, nights, weekends and holidays.

REQUIREMENTS:

Financial Returns:

  • Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
  • Oversee night audit function and preparation of daily financial reports.
  • Develop plans to increase occupancy and ADR through walk-ins and selling at the front desk.

People:

  • Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
  • Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
  • Confirm staff is properly trained on systems, security and cash-handling procedures, as well as service and quality standards.

Guest Experience:

  • Verify front office staff provides guests with prompt service, professional attention and personal recognition.
  • Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
  • Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

Responsible Business:

  • Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
  • Train team members on procedures and serve as a central communications point during emergency/crisis situations; knowledge of local fire, police and emergency personnel.
  • Covering shifts/your department schedule is your responsibility if replacement coverage is not available.

Perform other duties, as assigned. May also serve as Manager on Duty.

Job Type: Full-time

Laundry Attendant (Fond du Lac, WI)
Front Desk Agents (Fond du Lac, WI)
Must be flexible on hours, including weekends

Purpose of Position:

To exceed guests’ expectations at all times by projecting a positive image of the hotel through appearance, conduct and service.

Position Summary:

The number one priority of this department is guest satisfaction. You are the key to exceeding guests’ expectations through the reservation and sales process, check in and check out process, using proper telephone etiquette and basic telephone skills, addressing and handling guest comments and concerns, offering proper service and amenities of the hotel along with knowledge of area businesses and attractions, accurately balances daily cash and credit card transactions and has full knowledge of the hotels safety and emergency procedures. Must perform job with professionalism in a positive and friendly manner.

Essential Task/Functions:

  • Assist guests with any special needs and always make guests the 1st priority.
  • Greet every guest that is met.
  • Register guests and assign rooms. Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understands and adheres to proper credit, check cashing and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of room available and room rates.
  • Uses Signature Selling Techniques (job requirement) to sell rooms and to promote other services of the hotel.
  • Coordinates room status updates with the housekeeping department to ensure status accuracy.
  • Takes same day reservations and future reservations when necessary. Knows and understands cancellation policies and guarantee policies.
  • Files paperwork daily.
  • Processes daily check ins and check outs.
  • Post and files all charges to guest, master and city ledger accounts.
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Provide guests with information on property and area attractions (restaurants, nightspots, recreation, churches, shopping, medical facilities, etc.)
  • Understands and offers frequent stay programs for both Hotel brand program and Wisco Hotel Group program.
  • Understands and tracks the Wisco Hotel Group Corporate Appreciation Program (CAP).
  • Uses proper telephone etiquette.
  • Uses proper mail, package and message handling procedures.
  • Reads and initials the shift log daily. Is aware of daily activities and meetings taking place in the hotel.
  • Handles and resolves guest complaints in a timely manner.
  • Demonstrates good communication skills. Performs basic math and uses a calculator.
  • Writes legible. Sends and receives faxes. Ability to make copies and transparencies.
  • Promptly reports to Manager, all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
  • Attends all department meetings.
  • Knows all emergency and safety procedures. Is aware of accident prevention policies.
  • Maintains cleanliness and neatness of the front desk area, lobby and back office.
  • Supervises bell person during the shift.
  • Follow up on guest requests and daily callbacks to ensure guest satisfaction.
  • Reports all damaged or dangerous furniture, fixture and carpet on maintenance request form.
  • Carries out all company policies and procedures for safety and security.
  • Reports any and all injuries.
  • Report all lost and found to supervisor or front desk staff.

Job Requirements:

  • Read, write, speak and understands English.
  • Neat & well groomed appearance.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and carry up to 25 pounds on a regular and continual basis. Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends.
  • Maintaining a high level of quality, service and cleanliness.
  • Good communication skills and organizational skills.
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shift to another shift.

Other:

Regular attendance in conformance with the standards, which may by established by Wisco Hotel Group hotels from time to time, is essential to the successful operation of the business.

Job Types: Full-time, Part-time

Banquet Sous Chef (Fond du Lac, WI)
Position Summary:

Knowledge and ability to do all menus for banquets. Supervise staff in Executive Chef’s absence. Fill in for Chef when needed.

Purpose of Position:

To assist Executive Chef in all areas of operations and fill the management position in the absence of the Executive Chef.

Essential Functions/Tasks:

  • Comply with all portion sizes; quality standards; and department rules, policies, and procedures.
  • Identify all cuts of meat, poultry, fish and vegetables needed for banquets.
  • Plate all menu items with appropriate garnish.
  • Maintain a sanitary workstation.
  • Select and use knives, hand tools, utensils, and equipment to portion, cut, slice, dice, batter, bread, maintain holding temperature or otherwise to produce hot food.
  • Complete any or all duty list posted by Chef to be completed.
  • Knowledge of ordering, inventory, and menu changes.
  • Responsible for menu specials on a daily basis.
  • Fill in for the Chef in any given area when needed.
  • Maintain supervisor skills at all times.
  • Holidays: Make sure all decorations, food, dishes are taken down and stored.
  • Be familiar with all common cooking terms.

Job Requirements:

  • Have 2 years Associate Degree in food service, culinary arts, or hospitality management or equal experience.
  • Be able to work within a team concept.
  • Use work time efficiently with limited supervision. Show and perform responsible management duties.
  • Technology: Know all aspects of assigned job.

Job Types: Full-time, Part-time

Executive Chef (Fond du Lac, WI)
REPORTS TO:

General Manager

Food & Beverage Manager

SUMMARY OF POSITION:

Directly responsible for all kitchen and banquet catering functions, including food purchasing, preparation and maintenance of quality standards; sanitation and cleanliness; training of employees in methods of cooking, preparation, plate presentation, portion and cost control and sanitation and cleanliness for the restaurant and banquets.

DUTIES & RESPONSIBILITIES:

  • Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
  • Make employment and termination decisions, including interviewing, hiring, evaluating and disciplining kitchen personnel as appropriate.
  • Provide orientation of company and department rules, policies and procedures and oversee training of new kitchen employees.
  • Fill in where needed to ensure guest service standards and efficient operations.
  • Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
  • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
  • Work with restaurant managers to plan and price menu items. Establish portion sizes and prepare standard recipe cards for all new menu items.
  • Ensure that all products are ordered according to predetermined product specifications and received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
  • Control food cost and usage by following proper requisition of products from storage areas, product storage procedures, standard recipes and waste control procedures.
  • Oversee and ensure that restaurant and hotel policies on employee performance appraisals are followed and completed on a timely basis.
  • Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
  • Be knowledgeable of restaurant and hotel policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
  • Oversee the training of kitchen personnel in safe operation of all kitchen equipment and utensils.
  • Responsible for training kitchen personnel in cleanliness and sanitation practices.
  • Responsible for maintaining appropriate cleaning schedules for kitchen floors, mats, walls, hoods, other equipment and food storage areas.
  • Check and maintain proper food holding and refrigeration temperature control points.
  • Provide safety training in first aid, CPR, lifting and carrying objects and handling hazardous materials.

QUALIFICATIONS:

  • A minimum of 5 years of experience in varied kitchen positions, including food preparation, line cook, fry cook and expediter.
  • At least 6 months experience in a similar capacity.
  • Must be able to communicate clearly with managers, kitchen and dining room personnel and guests.
  • Be able to reach, bend, stoop and frequently lift up to 50 pounds.
  • Be able to work in a standing position for long periods of time (up to 9 hours).

Job Type: Full-time

Restaurant Host (Fond du Lac, WI)
Summary of Position:

Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes.

Duties & Responsibilities :

  • Warmly and graciously greet all guests upon arrival.
  • When immediate seating is limited, record guest names and number of people in party.
  • Call out name and number of party when tables become available.
  • Provide guests with estimated waiting time.
  • Accommodate special seating requests for guests whenever possible.
  • Seat guest guests based on guest preferences and balancing of customer flow in service stations.
  • Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.
  • Relay messages to servers and buspersons as needed.
  • Thank guests as they leave and invite them to return.
  • Must be available weekends.

Qualifications:

  • No previous restaurant experience required.
  • Be able to working in a standing position for long periods of time (up to 5 hours).
  • Be able to communicate clearly and effectively in the predominant language(s) of our guests.
  • Must have exceptional grooming habits.

Job Type: Full-time

Restaurant Servers (Fond du Lac, WI)
Now hiring Restaurant Servers!

Breakfast, Lunch and Dinner times available

Summary of Position:

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time that they will want to return again and again.

Duties & Responsibilities :

  • Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
  • Inform guests of specials and menu changes.
  • Make recommendations you genuinely feel your guests will enjoy.
  • Answer questions about our food, beverages and other restaurant functions and services.
  • Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
  • Deliver food and beverages from kitchen and bar to guests in a timely matter.
  • Perform side work at the start and end of each shift as required by service station assignment.
  • Maintain clean service areas.
  • Monitor and observe guests’ dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
  • Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
  • Be ready and willing to assist fellow servers as situations arise.
  • Be ready and willing to assist bus person with clearing and resetting tables.
  • Thank guests for their visit and invite them to return.
  • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
  • Must be available to work weekends.

Qualifications:

  • Be able to communicate and understand the predominant language(s) of our guests.
  • Must have a basic knowledge of dining room and service procedures and functions.
  • Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
  • Be able to work in a standing position for long periods of time (up to 5 hours).
  • Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds

Job Type: Part-time

Line Cooks (Fond du Lac, WI)
Now hiring Line Cooks!

Summary of Position:

Accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking. Also perform other duties in the areas of food and final plate preparation including plating and garnishing of cooked items and preparing appropriate garnishes for all hot menu item plates.

Duties & Responsibilities :

  • Prepares a variety of meats, seafood, poultry, vegetables and other food items for cooking in broilers, ovens, grills, fryers and a variety of other kitchen equipment.
  • Assumes 100% responsibility for quality of products served.
  • Knows and complies consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures.
  • Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period.
  • Portions food products prior to cooking according to standard portion sizes and recipe specifications.
  • Maintains a clean and sanitary work station area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range and refrigeration equipment.
  • Prepares item for broiling, grilling, frying, sautéing or other cooking methods by portioning, battering, breading, seasoning and/or marinating.
  • Follows proper plate presentation and garnish set up for all dishes.
  • Handles, stores and rotates all products properly.
  • Assists in food prep assignments during off-peak periods as needed.
  • Closes the kitchen properly and follows the closing checklist for kitchen stations. Assists others in closing the kitchen.
  • Attends all scheduled employee meetings and brings suggestions for improvement.
  • Performs other related duties as assigned by the Kitchen Manager or manager-on-duty.

Qualifications:

  • A minimum of 2 years of experience in kitchen preparation and cooking.
  • At least 6 months experience in a similar capacity.
  • Must be able to communicate clearly with managers, kitchen and dining room personnel.
  • Be able to reach, bend, stoop and frequently lift up to 40 pounds.
  • Be able to work in a standing position for long periods of time (up to 9 hours).

Job Types: Full-time, Part-time

Dishwasher (Fond du Lac, WI)
Evenings and Weekends

Position Summary:

Wash and store all dishes, eating utensils, cups and small equipment properly. Maintain dish room and dish machine in a sanitary and efficient manner. Dispose all garbage and recyclables properly.

Essential Task/Functions:

  • Set up and break down dish machine, including arms, screens and baskets. Clean machine thoroughly, including removing debris and hosing down interior and exterior.
  • Wash all dishes, trays, utensils and small equipment and store in proper place.
  • Check water temperature and soap dispenser throughout shift.
  • Remove trash from kitchen and deposit in dumpster. Clean and sanitize garbage cans.
  • Keep dish area clean and orderly.
  • Keep all dish carts clean and properly stored.
  • Maintain dry and safe floors.
  • Responsible for job duties given by supervisors.

Job Requirements:

  • Read, write, speak and understand English.
  • Neat and well-groomed appearance. Must wear proper uniform and black rubber-soled shoes.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and able to carry up to 50 pounds on a regular and continual basis. Subject to wet floors, temperature extremes and loud noise.
  • Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends and holidays.
  • Maintain a high level of quality, service and communication/organizational skills.
  • Eye for detail.
  • Ability to understand and follow directions. Perform required job functions under limited supervision.

Accountability:

  • Maintain a high level of quality, service efficiency and cleanliness through guest feedback according to Wisco Hotel Group standards.
  • Arrive on time and ready to work scheduled shift.
  • Follow all state and federal guidelines, including OSHA Hazardous Communication Training.
  • Follow all federal, state and local laws and rules or regulations.
  • Clean, maintain and organize all equipment.

Job Types: Full-time, Part-time

Bartender (Fond du Lac, WI)
Flexible Schedule – Evenings & Weekends

Summary of Position:

Provide timely, accurate and friendly service while preparing the highest quality beverages for our hotel guests.

Duties & Responsibilities :

  • Take beverage orders from guests and servers.
  • Prepare and serve alcoholic and non-alcoholic drinks consistent with standard drink recipes.
  • Learn names and personally recognize our regular customers.
  • Record drink orders accurately and immediately after receipt into the register system.
  • Accept guest payment and process credit card charges.
  • Wash and sterilize glassware.
  • Prepare garnishes for drinks and replenish snacks and appetizers for bar patrons.
  • Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
  • Clear and reset tables in bar area.
  • Present drink menus, make recommendations and answer questions regarding beverages.
  • Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
  • Receive and serve food orders to guests seated at the bar.
  • Report all equipment problems and bar maintenance issues to manager.
  • Assist the restocking and replenishment of bar inventory and supplies.

Qualifications:

  • Have Wisconsin Bartender License.
  • Have working knowledge of beer, wine and liquor and common drink recipes.
  • Possess basic math skills and have the ability to handle money and operate a cash register.
  • Be able to work in a standing position for long periods of time (up to 5 hours).
  • Be able to reach, bend, stoop and frequently lift up to 40 pounds.
  • Must be flexible on hours, including weekends

Job Types: Full-time, Part-time

Banquet Set up (Fond du Lac, WI)
Position Summary:

Responsible for the daily set-up of banquet rooms and pre-function areas. Must maintain a positive attitude and work well with banquet servers. Maintains cleanliness of all banquet rooms and storage closets.

Essential Task/Functions:

  • Greet guests upon arrival to ensure their needs are met. Offer assistance to all guests.
  • Vacuum, sweep or mop all surfaces in banquet rooms every time setting up a room.
  • Properly spell name of group on reader boards (marquee).
  • Complete daily duty list at the conclusion of each shift.
  • Remove all dirty dishes and break items after each function – put away in the correct location.
  • Arrange centerpieces on each break table.
  • Turn off all lights in banquet room when not in use.
  • Clean storage closets.
  • Responsible for serving banquets, helping clear tables and dance floor.
  • Must maintain audio/visual equipment – making sure it works when setting up a room.
  • Regularly check thermostats.
  • Take dirty linens to housekeeping laundry room.
  • Wear uniform properly – tie or bowtie, name tag, vest and black shoes with rubber soles.
  • Keep pool area clean and neat.
  • Return trays with dirty dishes to kitchen and empty them at the dishwashing area.

Job Requirements:

  • Read, write, speak and understand English.
  • Neat and well-groomed appearance. Must wear proper uniform and black rubber soled shoes.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and carry up to 50 pounds on a regular and continual basis. Must be able to stand and exert fast paced mobility for periods up to four (4) hours in length.
  • Flexibility in scheduling, including weekends and holidays.
  • Maintaining a high level of quality, service and communication skills and organizational skills.
  • Eye for detail and ability to set-up audio/visual equipment and troubleshoot as needed.
  • Ability to understand and follow directions. Perform required job functions under limited supervision. Works with a team concept, serve customer needs and interacts with large numbers of diverse people.

Accountability:

  • Maintain a high level of quality, service efficiency and cleanliness through guest feedback according to Wisco Hotel Group standards.
  • Arrive on time and ready to work scheduled shift.
  • Follow all state and federal guidelines, including OSHA Hazardous Communication Training.
  • Follow all federal, state and local laws and rules or regulations.
  • Clean, maintain and organize all equipment.

Job Type: Part-time

Breakfast Attendant (Fond du Lac, WI)

Must be flexible for scheduling

Purpose of Position:

To exceed guest expectations at all times by projecting a positive image of the hotel through appearance, conduct and service.

Position Summary:

The number one priority of this department is guest satisfaction. You are the key to exceeding guests’ expectations through providing personal service and maintaining the daily breakfast bar. Must perform job with professionalism in a positive and friendly manner.

Essential Task/Functions:

  • Assist guests with any special needs and always make guests the 1st priority.
  • Maintains the food and beverage products on the breakfast bar and prepares food daily.
  • Assists in shuttle runs and guest service deliveries to guest rooms.
  • Cleaning and organizing of breakfast servicing area and kitchen area to adhere to health and safety requirements. Cleanliness is a key component of the job.
  • May require ordering of items daily or weekly to stock breakfast offerings.
  • Provide guests with information on property and area attractions (restaurants, nightspots, recreation, churches, shopping, medical facilities, etc.)
  • Understands and offers frequent stay programs for both Hotel brand program and Wisco Hotel Group program.
  • Handles and resolves guest complaints in a timely manner.
  • Demonstrates good communication skills.
  • Performs basic math and uses a calculator.
  • Promptly reports to Manager, all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
  • Attends all department meetings.
  • Knows all emergency and safety procedures. Is aware of accident prevention policies.
  • Maintains cleanliness and neatness of the serving and kitchen area, lobby and back office.
  • Follow up on guest requests and daily callbacks to ensure guest satisfaction.
  • Reports all damaged or dangerous furniture, fixture and carpet on maintenance request form.
  • Carries out all company policies and procedures for safety and security.
  • Report any and all injuries.
  • Report all lost and found to supervisor or front desk staff.

Job Requirements:

  • Read, write, speak and understands English.
  • Neat & well groomed appearance.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and carry up to 25 pounds on a regular and continual basis. Pleasant personality and people skills.
  • Flexibility in scheduling.
  • Maintaining a high level of quality, service and cleanliness.
  • Good communication skills and organizational skills.
  • Education: High School Diploma or equivalent.
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shift to another shift.

Other:

Regular attendance in conformance with the standards, which may by established by Wisco Hotel Group hotels from time to time, is essential to the successful performance of this position

Job Type: Part-time

Assistant Head Housekeeper (Fond du Lac, WI)
Position Summary:

Ensures all public areas and guest rooms meet a high standard of cleanliness for customer satisfaction. Assists Head Housekeeper with managing all aspects of the housekeeping and cleaning operation; including, scheduling room attendants, laundry attendants, public area attendants, night clean-up staff, etc. Assists in hiring, termination, evaluations, and disciplinary action of all staff within the department. Additionally, assists Head Housekeeper in conducting monthly staff meetings, monthly inventory, and weekly ordering of essential guestroom supplies (amenities & linens). Must maintain the highest quality of cleanliness and maintain established room times. Inspects all guestrooms daily to ensure rooms are ready for guest occupancy. Reports any maintenance or safety concerns to the engineering department immediately for proper repair. Understands basic uses of the hotel computer system for updating room status. Maintains the lost and found within the department and updates the log daily. Visually inspects all employees within the department that the proper uniform is worn each day for work, including wearing a name tag. In the absence of the Head Housekeeper is the acting department manager.

Purpose of Position:

To ensure the guests’ needs and expectations are exceeded. To maintain the cleanliness and quality of all guestrooms and furnishings.

Essential Functions/Tasks:

  • Assist guest with any special needs and make guest the 1st priority.
  • Greets every guest that is met.
  • Assist and accommodate all guest needs within your capabilities.
  • Completes daily rooming assignments for room attendants.
  • Ability to order supplies when acting as supervisor.
  • Assists in linens and laundry when needed.
  • Inspects every guest room every day.
  • Completes daily empty room inspections & maintenance request forms.
  • Completes payroll totals in a timely manner.
  • Completes weekly and monthly inventory in a timely manner.
  • Stocks all store rooms and inspects store room for cleanliness and organization.
  • May conduct interviews, hiring process, terminations, evaluations, and disciplinary actions.
  • Must figure weekly/daily room times and paperwork.
  • Control labor and ordering costs.
  • Close computer at the end of the day so all rooms are at a clean status.
  • Assist in handling and resolving of guest complaints.
  • Uses proper telephone etiquette.
  • Uses proper mail, package, and message handling procedures.
  • Writes legible. Sends and receives faxes.
  • Promptly reports to Manager, all incidents or occurrence of an unusual nature that could result in potential loss damage injury, or other liability to individuals or company property.
  • Serve as Manager on Duty when assigned.
  • Attend and conduct staff meetings.

Job Requirements:

  • Read, write, speak, and understand English.
  • Neat & well-groomed appearance.
  • Requires fingering, grasping, writing, standing, sitting, walking, repetitive motion, hearing, visual acuity, and may on occasion have to lift and carry up to 25 pounds.
  • Pleasant personality and people skills.
  • Good communication skills.

Job Type: Full-time

Night Audit (Fond du Lac, WI)

Hotel Night Auditor – 3rd shift

Purpose of Position:

Perform routine accounting functions in addition to all duties of Front Desk/Guest Service Representative. Acting Manager on Duty and in charge of the hotel during this shift.

Position Summary:

Provide outstanding service above our guests’ expectations. Answer all incoming phone calls, make reservations and general cashiering duties. Responsible for check in and out of all guests and respond to any guest needs. Balance all daily transactions throughout the hotel. Check front office accounting records for accuracy on a daily basis; summarize and compile information for the hotel’s financial records. Monitor current status on coupons, discounts, gift certificates and other promotional programs.

Essential Functions/Tasks:

  • Assist guests with any special needs and always make guest the 1st priority.
  • Post room charges, taxes and all other revenues to guest accounts.
  • Process guest charge vouchers and credit card vouchers.
  • Post guest charge purchase transactions not posted by the front office staff.
  • Transfer charges and deposits to master accounts.
  • Verify all account posting and balances.
  • Monitor the current status of coupon, discounts and other promotional programs.
  • Track room revenues, occupancy percentages, and other front office statistics.
  • Prepare a summary of cash, check, and credit card activities.
  • Summarize results of operation for management. Complete proper filing and reporting of statistics.
  • Understand principles of auditing, balancing and closing out accounts.
  • Know how to operate property management system and other front office equipment.
  • Understand and know how to perform check-in and check-out procedures.
  • Handle and resolve guest complaints.
  • Use proper mail, package and message handling procedures.
  • Demonstrate good communication skills. Perform basic math and use a calculator.
  • Use proper telephone etiquette.
  • Write legible. Send and receive faxes and copies.
  • Perform Manager on Duty functions.
  • Promptly report to General Manager all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
  • Know all emergency and safety procedures. Is aware of accident prevention policies.
  • Maintain the cleanliness and neatness of front desk area, lobby and back office.
  • Take, log and set all wake up calls.
  • Delivery of guest requested amenities and daily newspapers and express checkouts.
  • Drive courtesy shuttle van as needed.

Job Requirements:

  • Neat & well-groomed appearance. Uniformed in appropriate attire.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and able to carry up to 50 pounds on a regular and continual basis.
  • Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends.
  • Maintain a high level of quality, service and cleanliness.
  • Eye for detail.
  • Good communication skills

Job Type: Part-time

Housekeeping Attendant (Fond du Lac, WI)
JOB OVERVIEW

Perform exceptional guest service to our guests and daily room cleaning while replenishing guestroom supplies/materials. Responsible for maintaining a clean and organized environment for the safety and security of our guests. Teamwork is essential to our organization and we look forward to meeting people that have a keen eye for cleanliness and welcome hosting our visitors.

At Wisco Hotel Group we want our guests to relax and be themselves, which means we need you to:

  • Be you by being professional and personable in the way you are with people.
  • Get ready by taking notice and using your knowledge so that you are prepared for anything.
  • Show you care by being thoughtful in the way you welcome and connect with guests.
  • Take action by showing initiative, taking ownership and going that extra mile.

DUTIES AND RESPONSIBILITIES

Financial Returns:

  • Ensure guest rooms are fully stocked, cleaned and in proper working conditions to provide exceptional accommodations.
  • Maintain equipment and tools to perform job essential tasks and duties.

People:

  • Manage day-to-day workload of rooms and areas assigned for cleaning.
  • Complete work and maintain performance and development goals.
  • Utilize training, tools and equipment provided to carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience:

  • Understand and respond to customers’ requests and needs to ensure a high level of guest satisfaction.
  • Carryout reporting of safety or repair program to ensure facility is maintained and in service for our guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems and pools).

Responsible Business:

  • Maintain and use tools and supplies in a timely and efficient manner while minimizing waste and maintaining “green” initiatives.
  • May be responsible for hotel security to minimize risk of theft, crime and other hazards.

Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Hotel experience preferred. Must be able to speak local language(s).

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Type: Part-time

Housekeeping Attendant (Fond du Lac, WI)
JOB OVERVIEW

Perform exceptional guest service to our guests and daily room cleaning while replenishing guestroom supplies/materials. Responsible for maintaining a clean and organized environment for the safety and security of our guests. Teamwork is essential to our organization and we look forward to meeting people that have a keen eye for cleanliness and welcome hosting our visitors.

At Wisco Hotel Group we want our guests to relax and be themselves, which means we need you to:

  • Be you by being professional and personable in the way you are with people.
  • Get ready by taking notice and using your knowledge so that you are prepared for anything.
  • Show you care by being thoughtful in the way you welcome and connect with guests.
  • Take action by showing initiative, taking ownership and going that extra mile.

DUTIES AND RESPONSIBILITIES

Financial Returns:

  • Ensure guest rooms are fully stocked, cleaned and in proper working conditions to provide exceptional accommodations.
  • Maintain equipment and tools to perform job essential tasks and duties.

People:

  • Manage day-to-day workload of rooms and areas assigned for cleaning.
  • Complete work and maintain performance and development goals.
  • Utilize training, tools and equipment provided to carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience:

  • Understand and respond to customers’ requests and needs to ensure a high level of guest satisfaction.
  • Carryout reporting of safety or repair program to ensure facility is maintained and in service for our guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems and pools).

Responsible Business:

  • Maintain and use tools and supplies in a timely and efficient manner while minimizing waste and maintaining “green” initiatives.
  • May be responsible for hotel security to minimize risk of theft, crime and other hazards.

Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Hotel experience preferred. Must be able to speak local language(s).

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Types: Full-time, Part-time

MADISON

Water Park Manager (Madison, WI)
• Assists management in overall waterpark operation.
• Clearly describes and assigns responsibility and authority for the operation of the department.
• Responsible for fulfilling the Waterpark MOD duties as specified in the MOD job description.
• Permit and encourage advancement for those personal qualified and interested in career development.
• Works to maintain an efficient, cooperative atmosphere among staff members.
• Ensure safety procedures are held at the highest standard and coach employees on improving overall guest and lifeguard safety.
• Projects a positive public relations image to staff and guest.
• Has working knowledge of emergency procedures, administers and coordinates emergency first aid as necessary, as well as, documenting incidents involving guests and staff.
• Attends meetings as required.
• Assists other departments on an as-needed basis.
• Performs additional duties as directed by the Hotel management.
• Develops, implements, and monitors schedules for waterpark operation.
• Interfaces with the hotel management to communicate staffing needs and assist in the hiring process.
• Responsible for recruiting, hiring, training, and maintaining team members for the department. Anticipate turnover to maintain proper staffing levels.
• Coordinates the documentation of coaching, counseling, and disciplining employees.
• Assists in planning and reviewing compensation actions.
• Assist management team to permit advancement for those persons qualified and interested in career development.
• Instructs lifeguard training and certification, as needed.
• Works to maintain an efficient, cooperative atmosphere among staff members.
• Projects a positive public relations image to staff and guest.
• Attends meetings as required. Assists other departments on an as-needed basis.
• Create and initiate any employee incentive programs to help increase employee morale
Housekeepers (Madison, WI)
Full time: Must be able to work weekends

Part time

JOB OVERVIEW

Perform exceptional guest service to our guests and daily room cleaning while replenishing guestroom supplies/materials. Responsible for maintaining a clean and organized environment for the safety and security of our guests. Teamwork is essential to our organization and we look forward to meeting people that have a keen eye for cleanliness and welcome hosting our visitors.

At Wisco Hotel Group we want our guests to relax and be themselves, which means we need you to:

  • Be you by being professional and personable in the way you are with people.
  • Get ready by taking notice and using your knowledge so that you are prepared for anything.
  • Show you care by being thoughtful in the way you welcome and connect with guests.
  • Take action by showing initiative, taking ownership and going that extra mile.

DUTIES AND RESPONSIBILITIES

Financial Returns:

  • Ensure guest rooms are fully stocked, cleaned and in proper working conditions to provide exceptional accommodations.
  • Maintain equipment and tools to perform job essential tasks and duties.

People:

  • Manage day-to-day workload of rooms and areas assigned for cleaning.
  • Complete work and maintain performance and development goals.
  • Utilize training, tools and equipment provided to carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience:

  • Understand and respond to customers’ requests and needs to ensure a high level of guest satisfaction.
  • Carryout reporting of safety or repair program to ensure facility is maintained and in service for our guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems and pools).

Responsible Business:

  • Maintain and use tools and supplies in a timely and efficient manner while minimizing waste and maintaining “green” initiatives.
  • May be responsible for hotel security to minimize risk of theft, crime and other hazards.

Perform other duties as assigned.

ACCOUNTABILITY

This is the room attendant job in a limited-service or full-service single-site hotel with a limited range of facilities.

QUALIFICATIONS AND REQUIREMENTS

Hotel experience preferred. Must be able to speak local language(s).

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Types: Full-time, Part-time

Banquet Bartender (Madison, WI)
Full time: Must be able to work weekends

Part time

JOB OVERVIEW

Perform exceptional guest service to our guests and daily room cleaning while replenishing guestroom supplies/materials. Responsible for maintaining a clean and organized environment for the safety and security of our guests. Teamwork is essential to our organization and we look forward to meeting people that have a keen eye for cleanliness and welcome hosting our visitors.

At Wisco Hotel Group we want our guests to relax and be themselves, which means we need you to:

  • Be you by being professional and personable in the way you are with people.
  • Get ready by taking notice and using your knowledge so that you are prepared for anything.
  • Show you care by being thoughtful in the way you welcome and connect with guests.
  • Take action by showing initiative, taking ownership and going that extra mile.

DUTIES AND RESPONSIBILITIES

Financial Returns:

  • Ensure guest rooms are fully stocked, cleaned and in proper working conditions to provide exceptional accommodations.
  • Maintain equipment and tools to perform job essential tasks and duties.

People:

  • Manage day-to-day workload of rooms and areas assigned for cleaning.
  • Complete work and maintain performance and development goals.
  • Utilize training, tools and equipment provided to carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience:

  • Understand and respond to customers’ requests and needs to ensure a high level of guest satisfaction.
  • Carryout reporting of safety or repair program to ensure facility is maintained and in service for our guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems and pools).

Responsible Business:

  • Maintain and use tools and supplies in a timely and efficient manner while minimizing waste and maintaining “green” initiatives.
  • May be responsible for hotel security to minimize risk of theft, crime and other hazards.

Perform other duties as assigned.

ACCOUNTABILITY

This is the room attendant job in a limited-service or full-service single-site hotel with a limited range of facilities.

QUALIFICATIONS AND REQUIREMENTS

Hotel experience preferred. Must be able to speak local language(s).

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Types: Full-time, Part-time

Lifeguard-Indoor Water Park (Madison, WI)
Position Summary:

Ensures all public areas and swimming pool meet a high standard of cleanliness and safety for customer satisfaction. Responsible for the supervision of the entire pool area to ensure the safety of our guests. Must maintain the rules of the pool area and interact with guests, providing a favorable experience. Required to check the chemical composition of the pools every hour the pool is open; including testing temperature, pH level, chlorine level and clarity. Reports any maintenance or safety concerns to the engineering department immediately for proper repair. Reports any lost and found within the pool area to the Manager on Duty (MOD). Required to wear the proper uniform each day while working, including wearing a name tag. Reports all accidents to the MOD during shift.

Purpose of Position:

To ensure the guests’ needs and expectations are exceeded. To maintain the cleanliness and quality of the pool area and furnishings.

Essential Functions/Tasks:

  • Assist guest with any special needs and always make guest the 1st priority.
  • Greets every guest that is met.
  • Assist and accommodate all guest needs within your capabilities.
  • Check pool chemical composition.
  • Lifeguard safety training and CPR training.
  • Completes daily pool inspections and records maintenance request forms.
  • Cleans and maintains pool deck and pool area during shift. Stocks towel bins in pool area as needed.
  • Straightens pool furniture to meet standard setting as needed.
  • Assist in handling and resolving of guest complaints.
  • Uses proper etiquette.
  • Writes legible.
  • Promptly reports to Manager all incidents or occurrence of an unusual nature that could result in potential loss damage injury or other liability to individuals or company property.
  • Serve as Manager on Duty when assigned.
  • Attend staff meetings.

Job Requirements:

  • Read, write, speak and understand English.
  • Neat and well-groomed appearance.

Job Type: Part-time

Maintenance Worker (Madison, WI)
Full time and part time – rotating weekends

Position Summary:

Maintains property appearance, equipment, pool chemicals, exterior grounds, furniture and fixtures throughout hotel. Repairs all damaged or inoperable items. Ensures guest safety and security at all times. Through preventative maintenance, preserves the condition of the hotel to a “like new” condition. May assist in banquet set-up, van runs and luggage.

Purpose of Position:

To keep all guestrooms, public areas, pool areas and exterior grounds of the property in clean, safe, secure and well-maintained condition. Maintain the highest level of safety and security for our guests.

Essential Functions/Tasks:

  • Assist guests with any special needs and always make guest the 1st priority.
  • Greet every guest that you meet.
  • Remove all debris from parking lots and exterior of building daily. Sweep under canopy at main entrance and hotel entrance ways on a daily basis.
  • Report any and all injury.
  • Follow all company policies and procedures for safety and security.
  • Clean and change air conditioning filters on a weekly basis. Check and replace interior/exterior lighting and emergency lights.
  • Maintain all vacuum cleaners on a weekly basis.
  • Clean and de-lime ice machines every month.
  • Complete daily maintenance requests in guestrooms, public space and throughout entire hotel.
  • Follow proper procedures for handling chemicals on the job.
  • Remove snow and ice from entrances and parking lot area during appropriate seasons.
  • Maintain awareness of all repair items requiring the attention of an outside service person and record on proper Franchise form.
  • Quarterly flip mattresses in all guestrooms.
  • Maintain pool area. Keep pool floor clean and pool and whirlpool vacuumed. Also keeping pool equipment room clean and neat. Meeting all pool standards of quality and safety guidelines. Test and record to local city and state codes.
  • Maintain shop and storage areas in clean and neat condition.
  • Required to fill out daily Log Book or use form provided by WISCO.
  • Maintain lawn maintenance and landscaping.
  • Perform preventative maintenance schedules for filters, belts, lubrication of equipment, small engines; such as snow blowers, garden tractors or lawn equipment, and company vehicles.
  • Perform scheduled preventative maintenance required in Guestroom Maintenance and public areas by Franchise program or use form provided by WISCO.
  • Attend all department meetings.

Specific Job Knowledge, Skill and Ability:

  • Neat & well-groomed appearance and in proper uniform.
  • Ability to lift up to 75 pounds, reach, stoop, stand and walk continuously, climb stairs and ladders, push or pull heavy equipment.
  • Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends.
  • Maintain a high level of quality, service and cleanliness.
  • Eye for detail.
  • Good communication skills.
  • Work within a team concept.
  • Mechanical knowledge.
  • Delivery of guest-requested amenities.
  • Driving van shuttle when needed.
  • Setting up meeting rooms and equipment.
  • Assisting in other departments throughout the hotel.

Accountability:

  • Maintain a high level of quality, service, and cleanliness.
  • Follows all state and federal guidelines, including OSHA Hazardous Communication Training.
  • Acts on repair requests immediately and returns completed work orders to the General Manager on a timely basis.
  • Acts on daily, weekly, monthly and quarterly maintenance assignments as outlined in the Guest Room and Property Maintenance Program.
  • Report maintenance repair that needs contracted professional services immediately to the Supervisor or General Manager.

Must be self motivated with limited supervision.

Job Types: Full-time, Part-time

Night Auditor (Madison, WI)
Hotel Night Audit – 3rd shift

Purpose of Position:

Perform routine accounting functions in addition to all duties of Front Desk/Guest Service Representative. Acting Manager on Duty and in charge of the hotel during this shift.

Position Summary:

Provide outstanding service above our guests’ expectations. Answer all incoming phone calls, make reservations and general cashiering duties. Responsible for check in and out of all guests and respond to any guest needs. Balance all daily transactions throughout the hotel. Check front office accounting records for accuracy on a daily basis; summarize and compile information for the hotel’s financial records. Monitor current status on coupons, discounts, gift certificates and other promotional programs.

Essential Functions/Tasks:

  • Assist guests with any special needs and always make guest the 1st priority.
  • Post room charges, taxes and all other revenues to guest accounts.
  • Process guest charge vouchers and credit card vouchers.
  • Post guest charge purchase transactions not posted by the front office staff.
  • Transfer charges and deposits to master accounts.
  • Verify all account posting and balances.
  • Monitor the current status of coupon, discounts and other promotional programs.
  • Track room revenues, occupancy percentages, and other front office statistics.
  • Prepare a summary of cash, check, and credit card activities.
  • Summarize results of operation for management. Complete proper filing and reporting of statistics.
  • Understand principles of auditing, balancing and closing out accounts.
  • Know how to operate property management system and other front office equipment.
  • Understand and know how to perform check-in and check-out procedures.
  • Handle and resolve guest complaints.
  • Use proper mail, package and message handling procedures.
  • Demonstrate good communication skills. Perform basic math and use a calculator.
  • Use proper telephone etiquette.
  • Write legible. Send and receive faxes and copies.
  • Perform Manager on Duty functions.
  • Promptly report to General Manager all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
  • Know all emergency and safety procedures. Is aware of accident prevention policies.
  • Maintain the cleanliness and neatness of front desk area, lobby and back office.
  • Take, log and set all wake up calls.
  • Delivery of guest requested amenities and daily newspapers and express checkouts.
  • Drive courtesy shuttle van as needed.

Job Requirements:

  • Neat & well-groomed appearance. Uniformed in appropriate attire.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and able to carry up to 50 pounds on a regular and continual basis.
  • Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends.
  • Maintain a high level of quality, service and cleanliness.
  • Eye for detail.
  • Good communication skills

Job Type: Part-time

Bartenders (Madison, WI)
Summary of Position:

Provide timely, accurate and friendly service while preparing the highest quality beverages for our hotel guests.

Duties & Responsibilities :

  • Take beverage orders from guests and servers.
  • Prepare and serve alcoholic and non-alcoholic drinks consistent with standard drink recipes.
  • Learn names and personally recognize our regular customers.
  • Record drink orders accurately and immediately after receipt into the register system.
  • Accept guest payment and process credit card charges.
  • Wash and sterilize glassware.
  • Prepare garnishes for drinks and replenish snacks and appetizers for bar patrons.
  • Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
  • Clear and reset tables in bar area.
  • Present drink menus, make recommendations and answer questions regarding beverages.
  • Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
  • Receive and serve food orders to guests seated at the bar.
  • Report all equipment problems and bar maintenance issues to manager.
  • Assist the restocking and replenishment of bar inventory and supplies.

Qualifications:

  • Have Wisconsin Bartender License.
  • Have working knowledge of beer, wine and liquor and common drink recipes.
  • Possess basic math skills and have the ability to handle money and operate a cash register.
  • Be able to work in a standing position for long periods of time (up to 5 hours).
  • Be able to reach, bend, stoop and frequently lift up to 40 pounds.
  • Must be flexible on hours, including weekends.

Job Type: Part-time

Restaurant Host (Madison, WI)
Morning shift

Summary of Position:

Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes.

Duties & Responsibilities :

  • Warmly and graciously greet all guests upon arrival.
  • When immediate seating is limited, record guest names and number of people in party.
  • Call out name and number of party when tables become available.
  • Provide guests with estimated waiting time.
  • Accommodate special seating requests for guests whenever possible.
  • Seat guest guests based on guest preferences and balancing of customer flow in service stations.
  • Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.
  • Relay messages to servers and buspersons as needed.
  • Thank guests as they leave and invite them to return.
  • Must be available weekends.

Qualifications:

  • No previous restaurant experience required.
  • Be able to working in a standing position for long periods of time (up to 5 hours).
  • Be able to communicate clearly and effectively in the predominant language(s) of our guests.
  • Must have exceptional grooming habits.

Job Type: Part-time

Dishwashers (Madison, WI)
AM & PM shifts available

Position Summary:

Wash and store all dishes, eating utensils, cups and small equipment properly. Maintain dish room and dish machine in a sanitary and efficient manner. Dispose all garbage and recyclables properly.

Essential Task/Functions:

  • Set up and break down dish machine, including arms, screens and baskets. Clean machine thoroughly, including removing debris and hosing down interior and exterior.
  • Wash all dishes, trays, utensils and small equipment and store in proper place.
  • Check water temperature and soap dispenser throughout shift.
  • Remove trash from kitchen and deposit in dumpster. Clean and sanitize garbage cans.
  • Keep dish area clean and orderly.
  • Keep all dish carts clean and properly stored.
  • Maintain dry and safe floors.
  • Responsible for job duties given by supervisors.

Job Requirements:

  • Read, write, speak and understand English.
  • Neat and well-groomed appearance. Must wear proper uniform and black rubber-soled shoes.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and able to carry up to 50 pounds on a regular and continual basis. Subject to wet floors, temperature extremes and loud noise.
  • Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends and holidays.
  • Maintain a high level of quality, service and communication/organizational skills.
  • Eye for detail.
  • Ability to understand and follow directions. Perform required job functions under limited supervision.

Accountability:

  • Maintain a high level of quality, service efficiency and cleanliness through guest feedback according to Wisco Hotel Group standards.
  • Arrive on time and ready to work scheduled shift.
  • Follow all state and federal guidelines, including OSHA Hazardous Communication Training.
  • Follow all federal, state and local laws and rules or regulations.
  • Clean, maintain and organize all equipment.

Job Type: Part-time

Restaurant Server (Madison, WI)
SUMMARY:

Responsible for coordination of the entire server area and communication between the dining room and kitchen employees to provide an enjoyable dining experience which meets and exceeds our guest expectations. Process guest orders accurately and in a timely manner. Observe quality of food and drinks to ensure top quality. Maintain cleanliness and appearance of the dining room.

ESSENTIAL FUNCTIONS:

  • Greet guests and inform them of specials and menu changes.
  • Answer questions and make suggestions regarding food, beverages and service.
  • Take food and beverage orders from guests and offer suggestions.
  • Enter order in the POS system and relay the order to the proper area of preparation.
  • Promptly serve courses from various areas of preparation.
  • Observe diners to ensure satisfaction with product and services, respond to additional requests and determine when meal has been completed.
  • Clear dishes between courses and never leave dirty plates on the table.
  • Total guest check and present to customer. Return to process payment.
  • Maintain ongoing cleaning of dining room area including: washing windows, dusting, polishing chairs and chandeliers, and changing light bulbs.
  • Assist busser with prompt clearing and resetting of vacant tables.
  • Complete daily side work during your shift and regularly clean the wait station and kitchen work area.

JOB REQUIREMENTS:

  • Read, write and understand English.
  • Neat, well-groomed appearance. Must wear proper uniform and black rubber-soled shoes.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity, and carrying up to 50 pounds on a regular and continuous basis for periods up to 4 hours.
  • Flexibility in scheduling, including weekends and holidays.
  • Maintain a high level of quality, service, communication and organizational skills.
  • Eye for detail.
  • Ability to understand and follow directions while performing job functions with little supervision. Works with a team concept, serving customer needs and interacting with large numbers of diverse people.

ACCOUNTABILITY:

  • Maintain a high level of quality, service efficiency, and cleanliness through guest feedback according to Wisco Hotel Group standards.
  • Arrive on time and ready to work scheduled shift.
  • Follow all state and federal guidelines, including OSHA Hazardous Communication Training; as well as all federal, state, and local laws and regulations.
  • Clean, maintain, and organize all equipment.

Job Type: Part-time

Maintenance Worker (Madison, WI)
POSITION FOR TWO PROPERTIES – BAYMONT MADISON AND COMFORT SUITES MADISON

Position Summary:

Maintains property appearance, equipment, pool chemicals, exterior grounds, furniture and fixtures throughout hotel. Repairs all damaged or inoperable items. Ensures guest safety and security at all times. Through preventative maintenance, preserves the condition of the hotel to a “like new” condition. May assist in banquet set-up, van runs and luggage.

Purpose of Position:

To keep all guestrooms, public areas, pool areas and exterior grounds of the property in clean, safe, secure and well-maintained condition. Maintain the highest level of safety and security for our guests.

Essential Functions/Tasks:

  • Assist guests with any special needs and always make guest the 1st priority.
  • Greet every guest that you meet.
  • Remove all debris from parking lots and exterior of building daily. Sweep under canopy at main entrance and hotel entrance ways on a daily basis.
  • Report any and all injury.
  • Follow all company policies and procedures for safety and security.
  • Clean and change air conditioning filters on a weekly basis. Check and replace interior/exterior lighting and emergency lights.
  • Maintain all vacuum cleaners on a weekly basis.
  • Clean and de-lime ice machines every month.
  • Complete daily maintenance requests in guestrooms, public space and throughout entire hotel.
  • Follow proper procedures for handling chemicals on the job.
  • Remove snow and ice from entrances and parking lot area during appropriate seasons.
  • Maintain awareness of all repair items requiring the attention of an outside service person and record on proper Franchise form.
  • Quarterly flip mattresses in all guestrooms.
  • Maintain pool area. Keep pool floor clean and pool and whirlpool vacuumed. Also keeping pool equipment room clean and neat. Meeting all pool standards of quality and safety guidelines. Test and record to local city and state codes.
  • Maintain shop and storage areas in clean and neat condition.
  • Required to fill out daily Log Book or use form provided by WISCO.
  • Maintain lawn maintenance and landscaping.
  • Perform preventative maintenance schedules for filters, belts, lubrication of equipment, small engines; such as snow blowers, garden tractors or lawn equipment, and company vehicles.
  • Perform scheduled preventative maintenance required in Guestroom Maintenance and public areas by Franchise program or use form provided by WISCO.
  • Attend all department meetings.

Specific Job Knowledge, Skill and Ability:

  • Neat & well-groomed appearance and in proper uniform.
  • Ability to lift up to 75 pounds, reach, stoop, stand and walk continuously, climb stairs and ladders, push or pull heavy equipment.
  • Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends.
  • Maintain a high level of quality, service and cleanliness.
  • Eye for detail.
  • Good communication skills.
  • Work within a team concept.
  • Mechanical knowledge.
  • Delivery of guest-requested amenities.
  • Driving van shuttle when needed.
  • Setting up meeting rooms and equipment.
  • Assisting in other departments throughout the hotel.

Accountability:

  • Maintain a high level of quality, service, and cleanliness.
  • Follows all state and federal guidelines, including OSHA Hazardous Communication Training.
  • Acts on repair requests immediately and returns completed work orders to the General Manager on a timely basis.
  • Acts on daily, weekly, monthly and quarterly maintenance assignments as outlined in the Guest Room and Property Maintenance Program.
  • Report maintenance repair that needs contracted professional services immediately to the Supervisor or General Manager.

Must be self motivated with limited supervision.

Job Types: Full-time, Part-time

Night Audit (Madison, WI)
Hotel Night Auditor – 3rd shift

Purpose of Position:

Perform routine accounting functions in addition to all duties of Front Desk/Guest Service Representative. Acting Manager on Duty and in charge of the hotel during this shift.

Position Summary:

Provide outstanding service above our guests’ expectations. Answer all incoming phone calls, make reservations and general cashiering duties. Responsible for check in and out of all guests and respond to any guest needs. Balance all daily transactions throughout the hotel. Check front office accounting records for accuracy on a daily basis; summarize and compile information for the hotel’s financial records. Monitor current status on coupons, discounts, gift certificates and other promotional programs.

Essential Functions/Tasks:

  • Assist guests with any special needs and always make guest the 1st priority.
  • Post room charges, taxes and all other revenues to guest accounts.
  • Process guest charge vouchers and credit card vouchers.
  • Post guest charge purchase transactions not posted by the front office staff.
  • Transfer charges and deposits to master accounts.
  • Verify all account posting and balances.
  • Monitor the current status of coupon, discounts and other promotional programs.
  • Track room revenues, occupancy percentages, and other front office statistics.
  • Prepare a summary of cash, check, and credit card activities.
  • Summarize results of operation for management. Complete proper filing and reporting of statistics.
  • Understand principles of auditing, balancing and closing out accounts.
  • Know how to operate property management system and other front office equipment.
  • Understand and know how to perform check-in and check-out procedures.
  • Handle and resolve guest complaints.
  • Use proper mail, package and message handling procedures.
  • Demonstrate good communication skills. Perform basic math and use a calculator.
  • Use proper telephone etiquette.
  • Write legible. Send and receive faxes and copies.
  • Perform Manager on Duty functions.
  • Promptly report to General Manager all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
  • Know all emergency and safety procedures. Is aware of accident prevention policies.
  • Maintain the cleanliness and neatness of front desk area, lobby and back office.
  • Take, log and set all wake up calls.
  • Delivery of guest requested amenities and daily newspapers and express checkouts.
  • Drive courtesy shuttle van as needed.

Job Requirements:

  • Neat & well-groomed appearance. Uniformed in appropriate attire.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and able to carry up to 50 pounds on a regular and continual basis.
  • Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends.
  • Maintain a high level of quality, service and cleanliness.
  • Eye for detail.
  • Good communication skills

Job Types: Full-time, Part-time

Hotel Guest Service Representative (Madison, WI)
Purpose of Position:

To exceed guests’ expectations at all times by projecting a positive image of the hotel through appearance, conduct and service.

Position Summary:

The number one priority of this department is guest satisfaction. You are the key to exceeding guests’ expectations through the reservation and sales process, check in and check out process, using proper telephone etiquette and basic telephone skills, addressing and handling guest comments and concerns, offering proper service and amenities of the hotel along with knowledge of area businesses and attractions, accurately balances daily cash and credit card transactions and has full knowledge of the hotels safety and emergency procedures. Must perform job with professionalism in a positive and friendly manner.

Essential Task/Functions:

  • Assist guests with any special needs and always make guests the 1st priority.
  • Greet every guest that is met.
  • Register guests and assign rooms. Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understands and adheres to proper credit, check cashing and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of room available and room rates.
  • Uses Signature Selling Techniques (job requirement) to sell rooms and to promote other services of the hotel.
  • Coordinates room status updates with the housekeeping department to ensure status accuracy.
  • Takes same day reservations and future reservations when necessary. Knows and understands cancellation policies and guarantee policies.
  • Files paperwork daily.
  • Processes daily check ins and check outs.
  • Post and files all charges to guest, master and city ledger accounts.
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Provide guests with information on property and area attractions (restaurants, nightspots, recreation, churches, shopping, medical facilities, etc.)
  • Understands and offers frequent stay programs for both Hotel brand program and Wisco Hotel Group program.
  • Understands and tracks the Wisco Hotel Group Corporate Appreciation Program (CAP).
  • Uses proper telephone etiquette.
  • Uses proper mail, package and message handling procedures.
  • Reads and initials the shift log daily. Is aware of daily activities and meetings taking place in the hotel.
  • Handles and resolves guest complaints in a timely manner.
  • Demonstrates good communication skills. Performs basic math and uses a calculator.
  • Writes legible. Sends and receives faxes. Ability to make copies and transparencies.
  • Promptly reports to Manager, all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
  • Attends all department meetings.
  • Knows all emergency and safety procedures. Is aware of accident prevention policies.
  • Maintains cleanliness and neatness of the front desk area, lobby and back office.
  • Supervises bell person during the shift.
  • Follow up on guest requests and daily callbacks to ensure guest satisfaction.
  • Reports all damaged or dangerous furniture, fixture and carpet on maintenance request form.
  • Carries out all company policies and procedures for safety and security.
  • Reports any and all injuries.
  • Report all lost and found to supervisor or front desk staff.

Job Requirements:

  • Read, write, speak and understands English.
  • Neat & well groomed appearance.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and carry up to 25 pounds on a regular and continual basis. Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends.
  • Maintaining a high level of quality, service and cleanliness.
  • Good communication skills and organizational skills.
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shift to another shift.

Other:

Regular attendance in conformance with the standards, which may by established by Wisco Hotel Group hotels from time to time, is essential to the successful operation of the business.

Job Types: Full-time, Part-time

Hotel Guest Services Manager (Madison, WI)
Purpose of Position:

To exceed guests’ expectations at all times by projecting a positive image of the hotel through appearance, conduct and service.

Position Summary:

The number one priority of this department is guest satisfaction. You are the key to exceeding guests’ expectations through the reservation and sales process, check in and check out process, using proper telephone etiquette and basic telephone skills, addressing and handling guest comments and concerns, offering proper service and amenities of the hotel along with knowledge of area businesses and attractions, accurately balances daily cash and credit card transactions and has full knowledge of the hotels safety and emergency procedures. Must perform job with professionalism in a positive and friendly manner.

Essential Task/Functions:

  • Assist guests with any special needs and always make guests the 1st priority.
  • Greet every guest that is met.
  • Register guests and assign rooms. Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understands and adheres to proper credit, check cashing and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of room available and room rates.
  • Uses Signature Selling Techniques (job requirement) to sell rooms and to promote other services of the hotel.
  • Coordinates room status updates with the housekeeping department to ensure status accuracy.
  • Takes same day reservations and future reservations when necessary. Knows and understands cancellation policies and guarantee policies.
  • Files paperwork daily.
  • Processes daily check ins and check outs.
  • Post and files all charges to guest, master and city ledger accounts.
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Provide guests with information on property and area attractions (restaurants, nightspots, recreation, churches, shopping, medical facilities, etc.)
  • Understands and offers frequent stay programs for both Hotel brand program and Wisco Hotel Group program.
  • Understands and tracks the Wisco Hotel Group Corporate Appreciation Program (CAP).
  • Uses proper telephone etiquette.
  • Uses proper mail, package and message handling procedures.
  • Reads and initials the shift log daily. Is aware of daily activities and meetings taking place in the hotel.
  • Handles and resolves guest complaints in a timely manner.
  • Demonstrates good communication skills. Performs basic math and uses a calculator.
  • Writes legible. Sends and receives faxes. Ability to make copies and transparencies.
  • Promptly reports to Manager, all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
  • Attends all department meetings.
  • Knows all emergency and safety procedures. Is aware of accident prevention policies.
  • Maintains cleanliness and neatness of the front desk area, lobby and back office.
  • Supervises bell person during the shift.
  • Follow up on guest requests and daily callbacks to ensure guest satisfaction.
  • Reports all damaged or dangerous furniture, fixture and carpet on maintenance request form.
  • Carries out all company policies and procedures for safety and security.
  • Reports any and all injuries.
  • Report all lost and found to supervisor or front desk staff.

Job Requirements:

  • Read, write, speak and understands English.
  • Neat & well groomed appearance.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and carry up to 25 pounds on a regular and continual basis. Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends.
  • Maintaining a high level of quality, service and cleanliness.
  • Good communication skills and organizational skills.
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shift to another shift.

Other:

Regular attendance in conformance with the standards, which may by established by Wisco Hotel Group hotels from time to time, is essential to the successful operation of the business.

Job Types: Full-time, Part-time

Hotel Guest Services Manager (Madison, WI)
Purpose of Position:

To exceed guests’ expectations at all times by projecting a positive image of the hotel through appearance, conduct and service.

Position Summary:

The number one priority of this department is guest satisfaction. You are the key to exceeding guests’ expectations through the reservation and sales process, check in and check out process, using proper telephone etiquette and basic telephone skills, addressing and handling guest comments and concerns, offering proper service and amenities of the hotel along with knowledge of area businesses and attractions, accurately balances daily cash and credit card transactions and has full knowledge of the hotels safety and emergency procedures. Must perform job with professionalism in a positive and friendly manner.

Essential Task/Functions:

  • Assist guests with any special needs and always make guests the 1st priority.
  • Greet every guest that is met.
  • Register guests and assign rooms. Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understands and adheres to proper credit, check cashing and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of room available and room rates.
  • Uses Signature Selling Techniques (job requirement) to sell rooms and to promote other services of the hotel.
  • Coordinates room status updates with the housekeeping department to ensure status accuracy.
  • Takes same day reservations and future reservations when necessary. Knows and understands cancellation policies and guarantee policies.
  • Files paperwork daily.
  • Processes daily check ins and check outs.
  • Post and files all charges to guest, master and city ledger accounts.
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Provide guests with information on property and area attractions (restaurants, nightspots, recreation, churches, shopping, medical facilities, etc.)
  • Understands and offers frequent stay programs for both Hotel brand program and Wisco Hotel Group program.
  • Understands and tracks the Wisco Hotel Group Corporate Appreciation Program (CAP).
  • Uses proper telephone etiquette.
  • Uses proper mail, package and message handling procedures.
  • Reads and initials the shift log daily. Is aware of daily activities and meetings taking place in the hotel.
  • Handles and resolves guest complaints in a timely manner.
  • Demonstrates good communication skills. Performs basic math and uses a calculator.
  • Writes legible. Sends and receives faxes. Ability to make copies and transparencies.
  • Promptly reports to Manager, all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
  • Attends all department meetings.
  • Knows all emergency and safety procedures. Is aware of accident prevention policies.
  • Maintains cleanliness and neatness of the front desk area, lobby and back office.
  • Supervises bell person during the shift.
  • Follow up on guest requests and daily callbacks to ensure guest satisfaction.
  • Reports all damaged or dangerous furniture, fixture and carpet on maintenance request form.
  • Carries out all company policies and procedures for safety and security.
  • Reports any and all injuries.
  • Report all lost and found to supervisor or front desk staff.

Job Requirements:

  • Read, write, speak and understands English.
  • Neat & well groomed appearance.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and carry up to 25 pounds on a regular and continual basis. Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends.
  • Maintaining a high level of quality, service and cleanliness.
  • Good communication skills and organizational skills.
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shift to another shift.

Other:

Regular attendance in conformance with the standards, which may by established by Wisco Hotel Group hotels from time to time, is essential to the successful operation of the business.

Job Types: Full-time, Part-time

Maintenance Worker (Madison, WI)
POSITION FOR TWO PROPERTIES – BAYMONT MADISON AND COMFORT SUITES MADISON

Position Summary:

Maintains property appearance, equipment, pool chemicals, exterior grounds, furniture and fixtures throughout hotel. Repairs all damaged or inoperable items. Ensures guest safety and security at all times. Through preventative maintenance, preserves the condition of the hotel to a “like new” condition. May assist in banquet set-up, van runs and luggage.

Purpose of Position:

To keep all guestrooms, public areas, pool areas and exterior grounds of the property in clean, safe, secure and well-maintained condition. Maintain the highest level of safety and security for our guests.

Essential Functions/Tasks:

  • Assist guests with any special needs and always make guest the 1st priority.
  • Greet every guest that you meet.
  • Remove all debris from parking lots and exterior of building daily. Sweep under canopy at main entrance and hotel entrance ways on a daily basis.
  • Report any and all injury.
  • Follow all company policies and procedures for safety and security.
  • Clean and change air conditioning filters on a weekly basis. Check and replace interior/exterior lighting and emergency lights.
  • Maintain all vacuum cleaners on a weekly basis.
  • Clean and de-lime ice machines every month.
  • Complete daily maintenance requests in guestrooms, public space and throughout entire hotel.
  • Follow proper procedures for handling chemicals on the job.
  • Remove snow and ice from entrances and parking lot area during appropriate seasons.
  • Maintain awareness of all repair items requiring the attention of an outside service person and record on proper Franchise form.
  • Quarterly flip mattresses in all guestrooms.
  • Maintain pool area. Keep pool floor clean and pool and whirlpool vacuumed. Also keeping pool equipment room clean and neat. Meeting all pool standards of quality and safety guidelines. Test and record to local city and state codes.
  • Maintain shop and storage areas in clean and neat condition.
  • Required to fill out daily Log Book or use form provided by WISCO.
  • Maintain lawn maintenance and landscaping.
  • Perform preventative maintenance schedules for filters, belts, lubrication of equipment, small engines; such as snow blowers, garden tractors or lawn equipment, and company vehicles.
  • Perform scheduled preventative maintenance required in Guestroom Maintenance and public areas by Franchise program or use form provided by WISCO.
  • Attend all department meetings.

Specific Job Knowledge, Skill and Ability:

  • Neat & well-groomed appearance and in proper uniform.
  • Ability to lift up to 75 pounds, reach, stoop, stand and walk continuously, climb stairs and ladders, push or pull heavy equipment.
  • Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends.
  • Maintain a high level of quality, service and cleanliness.
  • Eye for detail.
  • Good communication skills.
  • Work within a team concept.
  • Mechanical knowledge.
  • Delivery of guest-requested amenities.
  • Driving van shuttle when needed.
  • Setting up meeting rooms and equipment.
  • Assisting in other departments throughout the hotel.

Accountability:

  • Maintain a high level of quality, service, and cleanliness.
  • Follows all state and federal guidelines, including OSHA Hazardous Communication Training.
  • Acts on repair requests immediately and returns completed work orders to the General Manager on a timely basis.
  • Acts on daily, weekly, monthly and quarterly maintenance assignments as outlined in the Guest Room and Property Maintenance Program.
  • Report maintenance repair that needs contracted professional services immediately to the Supervisor or General Manager.

Must be self motivated with limited supervision.

Job Types: Full-time, Part-time

Night Auditor (Madison, WI)
Hotel Night Auditor – 3rd shift

Purpose of Position:

Perform routine accounting functions in addition to all duties of Front Desk/Guest Service Representative. Acting Manager on Duty and in charge of the hotel during this shift.

Position Summary:

Provide outstanding service above our guests’ expectations. Answer all incoming phone calls, make reservations and general cashiering duties. Responsible for check in and out of all guests and respond to any guest needs. Balance all daily transactions throughout the hotel. Check front office accounting records for accuracy on a daily basis; summarize and compile information for the hotel’s financial records. Monitor current status on coupons, discounts, gift certificates and other promotional programs.

Essential Functions/Tasks:

  • Assist guests with any special needs and always make guest the 1st priority.
  • Post room charges, taxes and all other revenues to guest accounts.
  • Process guest charge vouchers and credit card vouchers.
  • Post guest charge purchase transactions not posted by the front office staff.
  • Transfer charges and deposits to master accounts.
  • Verify all account posting and balances.
  • Monitor the current status of coupon, discounts and other promotional programs.
  • Track room revenues, occupancy percentages, and other front office statistics.
  • Prepare a summary of cash, check, and credit card activities.
  • Summarize results of operation for management. Complete proper filing and reporting of statistics.
  • Understand principles of auditing, balancing and closing out accounts.
  • Know how to operate property management system and other front office equipment.
  • Understand and know how to perform check-in and check-out procedures.
  • Handle and resolve guest complaints.
  • Use proper mail, package and message handling procedures.
  • Demonstrate good communication skills. Perform basic math and use a calculator.
  • Use proper telephone etiquette.
  • Write legible. Send and receive faxes and copies.
  • Perform Manager on Duty functions.
  • Promptly report to General Manager all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
  • Know all emergency and safety procedures. Is aware of accident prevention policies.
  • Maintain the cleanliness and neatness of front desk area, lobby and back office.
  • Take, log and set all wake up calls.
  • Delivery of guest requested amenities and daily newspapers and express checkouts.
  • Drive courtesy shuttle van as needed.

Job Requirements:

  • Neat & well-groomed appearance. Uniformed in appropriate attire.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and able to carry up to 50 pounds on a regular and continual basis.
  • Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends.
  • Maintain a high level of quality, service and cleanliness.
  • Eye for detail.
  • Good communication skills

Job Types: Full-time, Part-time

Hotel Guest Service Representative (Madison, WI)
Purpose of Position:

To exceed guests’ expectations at all times by projecting a positive image of the hotel through appearance, conduct and service.

Position Summary:

The number one priority of this department is guest satisfaction. You are the key to exceeding guests’ expectations through the reservation and sales process, check in and check out process, using proper telephone etiquette and basic telephone skills, addressing and handling guest comments and concerns, offering proper service and amenities of the hotel along with knowledge of area businesses and attractions, accurately balances daily cash and credit card transactions and has full knowledge of the hotels safety and emergency procedures. Must perform job with professionalism in a positive and friendly manner.

Essential Task/Functions:

  • Assist guests with any special needs and always make guests the 1st priority.
  • Greet every guest that is met.
  • Register guests and assign rooms. Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understands and adheres to proper credit, check cashing and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of room available and room rates.
  • Uses Signature Selling Techniques (job requirement) to sell rooms and to promote other services of the hotel.
  • Coordinates room status updates with the housekeeping department to ensure status accuracy.
  • Takes same day reservations and future reservations when necessary. Knows and understands cancellation policies and guarantee policies.
  • Files paperwork daily.
  • Processes daily check ins and check outs.
  • Post and files all charges to guest, master and city ledger accounts.
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Provide guests with information on property and area attractions (restaurants, nightspots, recreation, churches, shopping, medical facilities, etc.)
  • Understands and offers frequent stay programs for both Hotel brand program and Wisco Hotel Group program.
  • Understands and tracks the Wisco Hotel Group Corporate Appreciation Program (CAP).
  • Uses proper telephone etiquette.
  • Uses proper mail, package and message handling procedures.
  • Reads and initials the shift log daily. Is aware of daily activities and meetings taking place in the hotel.
  • Handles and resolves guest complaints in a timely manner.
  • Demonstrates good communication skills. Performs basic math and uses a calculator.
  • Writes legible. Sends and receives faxes. Ability to make copies and transparencies.
  • Promptly reports to Manager, all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
  • Attends all department meetings.
  • Knows all emergency and safety procedures. Is aware of accident prevention policies.
  • Maintains cleanliness and neatness of the front desk area, lobby and back office.
  • Supervises bell person during the shift.
  • Follow up on guest requests and daily callbacks to ensure guest satisfaction.
  • Reports all damaged or dangerous furniture, fixture and carpet on maintenance request form.
  • Carries out all company policies and procedures for safety and security.
  • Reports any and all injuries.
  • Report all lost and found to supervisor or front desk staff.

Job Requirements:

  • Read, write, speak and understands English.
  • Neat & well groomed appearance.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and carry up to 25 pounds on a regular and continual basis. Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends.
  • Maintaining a high level of quality, service and cleanliness.
  • Good communication skills and organizational skills.
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shift to another shift.

Other:

Regular attendance in conformance with the standards, which may by established by Wisco Hotel Group hotels from time to time, is essential to the successful operation of the business.

Job Types: Full-time, Part-time

Madison Corporate Sales Manager (Madison, WI)
Job Description:

  • Generating and soliciting leads for the Corporate Segment.
  • Soliciting, booking, and aggressively increasing room revenues for the hotel to meet the several hotel revenue objectives.
  • The Corporate Sales Manager will also be responsible for ensuring that sales goals are met and exceeded consistently.
  • Coordinating monthly Sales/GM meetings to discuss Revenue/Marketing strategies.
  • Other responsibilities include building solid business relationships with local businesses and being creative in finding new ways of attracting and retaining groups while maximizing the profitability and generating revenue.

Employment Type: Full-time

Benefits Offered: 401K, Dental, Life, Medical, Vision

MILWAUKEE

No Positions Available at this time (Milwaukee, WI)
Purpose of Position:

Set up, prepare, stock and clean up hotel breakfast buffet.

Position Summary:

The number one priority of this department is guest satisfaction. You are the key to exceeding guests’ expectations through providing personal service and maintaining the daily breakfast bar. Must perform job with professionalism in a positive and friendly manner.

Essential Task/Functions:

  • Assist guests with any special needs and always make guests the 1st priority.
  • Maintains the food and beverage products on the breakfast bar and prepares food daily.
  • Cleaning and organizing of breakfast servicing area and kitchen area to adhere to health and safety requirements. Cleanliness is a key component of the job.
  • May require ordering of items daily or weekly to stock breakfast offerings.
  • Provide guests with information on property and area attractions (restaurants, nightspots, recreation, churches, shopping, medical facilities, etc.)
  • Understands and offers frequent stay programs for both Hotel brand program and Wisco Hotel Group program.
  • Handles and resolves guest complaints in a timely manner.
  • Demonstrates good communication skills.
  • Promptly reports to Manager, all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
  • Attends all department meetings.
  • Knows all emergency and safety procedures. Is aware of accident prevention policies.
  • Maintains cleanliness and neatness of the serving and kitchen area, lobby and back office.
  • Follow up on guest requests and daily callbacks to ensure guest satisfaction.
  • Reports all damaged or dangerous furniture, fixture and carpet on maintenance request form.
  • Carries out all company policies and procedures for safety and security.
  • Report any and all injuries.
  • Report all lost and found to supervisor or front desk staff.

Job Requirements:

  • Read, write, speak and understands English.
  • Neat & well groomed appearance.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and carry up to 25 pounds on a regular and continual basis. Pleasant personality and people skills.
  • Flexibility in scheduling.
  • Maintaining a high level of quality, service and cleanliness.
  • Good communication skills and organizational skills.
  • Education: High School Diploma or equivalent.
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shift to another shift.

Other:

Regular attendance in conformance with the standards, which may by established by Wisco Hotel Group hotels from time to time, is essential to the successful performance of this position.

Due to the demanding nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Wisco Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Wisco Hotel Group rules and regulations will be subject to disciplinary action, up to and including termination.

Job Type: Part-time

Housekeeper (Milwaukee, WI)
JOB OVERVIEW

Perform exceptional guest service to our guests and daily room cleaning while replenishing guestroom supplies/materials. Responsible for maintaining a clean and organized environment for the safety and security of our guests. Teamwork is essential to our organization and we look forward to meeting people that have a keen eye for cleanliness and welcome hosting our visitors.

At Wisco Hotel Group we want our guests to relax and be themselves, which means we need you to:

  • Be you by being professional and personable in the way you are with people.
  • Get ready by taking notice and using your knowledge so that you are prepared for anything.
  • Show you care by being thoughtful in the way you welcome and connect with guests.
  • Take action by showing initiative, taking ownership and going that extra mile.

DUTIES AND RESPONSIBILITIES

Financial Returns:

  • Ensure guest rooms are fully stocked, cleaned and in proper working conditions to provide exceptional accommodations.
  • Maintain equipment and tools to perform job essential tasks and duties.

People:

  • Manage day-to-day workload of rooms and areas assigned for cleaning.
  • Complete work and maintain performance and development goals.
  • Utilize training, tools and equipment provided to carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience:

  • Understand and respond to customers’ requests and needs to ensure a high level of guest satisfaction.
  • Carryout reporting of safety or repair program to ensure facility is maintained and in service for our guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems and pools).

Responsible Business:

  • Maintain and use tools and supplies in a timely and efficient manner while minimizing waste and maintaining “green” initiatives.
  • May be responsible for hotel security to minimize risk of theft, crime and other hazards.

Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Hotel experience preferred. Must be able to speak local language(s).

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Types: Full-time, Part-time

Housekeeping Supervisor (Fond du Lac, WI)
Great opportunity for an individual looking to take the next step in their career!

Position Summary:

  • Starting wage: $11.00 per hour
  • Weekends and Holidays mandatory
  • Directly reports to the Executive Housekeeper.
  • Ensures all public areas and guest rooms meet a high standard of cleanliness for customer satisfaction.
  • Assists Executive Housekeeper with managing all aspects of the housekeeping, cleaning and day-to-day operation; including, scheduling room attendants, laundry attendants, public area attendants, night clean-up staff, etc.
  • Assists in hiring, termination, evaluations, and disciplinary action of all staff within the department.
  • Additionally, assists Executive Housekeeper in conducting monthly staff meetings, monthly inventory, and weekly ordering of essential guestroom supplies (amenities & linens).
  • Must maintain the highest quality of cleanliness and maintain established room times.
  • Inspects all guestrooms daily to ensure rooms are ready for guest occupancy.
  • Reports any maintenance or safety concerns to the engineering department immediately for proper repair.
  • Understands basic uses of the hotel computer system for updating room status.
  • Maintains the lost and found within the department and updates the log daily.
  • Visually inspects all employees within the department that the proper uniform is worn each day for work, including wearing a name tag.
  • Will also be working in other positions of the department.
  • In the absence of the Head Housekeeper is the acting department manager and responsible for inspections.

Purpose of Position:

To ensure the guests’ needs and expectations are exceeded. To maintain the cleanliness and quality of all guestrooms and furnishings.

Job Requirements:

  • Read, write, speak, and understand English.
  • Neat & well-groomed appearance.
  • Requires fingering, grasping, writing, standing, sitting, walking, repetitive motion, hearing, visual acuity, and may on occasion have to lift and carry up to 25 pounds.
  • Pleasant personality and people skills.
  • Good communication skills.

Job Type: Full-time

FOX VALLEY

Janitorial / Shuttle Driver (Appleton, WI)

Lobby Attendant/Pool Attendant/Shuttle Driver

Hours: 4:00 a.m. to 11:00 a.m., Wednesdays and Thursdays

Clean pool area, public restrooms and common areas of the hotel.

Shuttle guests in our courtesy vans — must have valid driver’s license and good driving record.

Possible cross training in other Departments; such as, Weekend Breakfast Attendant.

Job Type: Part-time

Housekeeping Attendant (Appleton, WI)
JOB OVERVIEW

Perform exceptional guest service to our guests and daily room cleaning while replenishing guestroom supplies/materials. Responsible for maintaining a clean and organized environment for the safety and security of our guests. Teamwork is essential to our organization and we look forward to meeting people that have a keen eye for cleanliness and welcome hosting our visitors.

At Wisco Hotel Group we want our guests to relax and be themselves, which means we need you to:

  • Be you by being professional and personable in the way you are with people.
  • Get ready by taking notice and using your knowledge so that you are prepared for anything.
  • Show you care by being thoughtful in the way you welcome and connect with guests.
  • Take action by showing initiative, taking ownership and going that extra mile.

DUTIES AND RESPONSIBILITIES

Financial Returns:

  • Ensure guest rooms are fully stocked, cleaned and in proper working conditions to provide exceptional accommodations.
  • Maintain equipment and tools to perform job essential tasks and duties.

People:

  • Manage day-to-day workload of rooms and areas assigned for cleaning.
  • Complete work and maintain performance and development goals.
  • Utilize training, tools and equipment provided to carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience:

  • Understand and respond to customers’ requests and needs to ensure a high level of guest satisfaction.
  • Carryout reporting of safety or repair program to ensure facility is maintained and in service for our guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems and pools).

Responsible Business:

  • Maintain and use tools and supplies in a timely and efficient manner while minimizing waste and maintaining “green” initiatives.
  • May be responsible for hotel security to minimize risk of theft, crime and other hazards.

Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Hotel experience preferred. Must be able to speak local language(s).

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job

Job Types: Full-time, Part-time

Breakfast Attendant-Weekends (Appleton, WI)
Hours: Saturdays and Sundays (5 a.m. to Noon)

Purpose of Position:

Set up, prepare, stock and clean up hotel breakfast buffet.

Position Summary:

The number one priority of this department is guest satisfaction. You are the key to exceeding guests’ expectations through providing personal service and maintaining the daily breakfast bar. Must perform job with professionalism in a positive and friendly manner.

Essential Task/Functions:

  • Assist guests with any special needs and always make guests the 1st priority.
  • Maintains the food and beverage products on the breakfast bar and prepares food daily.
  • Cleaning and organizing of breakfast servicing area and kitchen area to adhere to health and safety requirements. Cleanliness is a key component of the job.
  • May require ordering of items daily or weekly to stock breakfast offerings.
  • Provide guests with information on property and area attractions (restaurants, nightspots, recreation, churches, shopping, medical facilities, etc.)
  • Understands and offers frequent stay programs for both Hotel brand program and Wisco Hotel Group program.
  • Handles and resolves guest complaints in a timely manner.
  • Demonstrates good communication skills.
  • Promptly reports to Manager, all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
  • Attends all department meetings.
  • Knows all emergency and safety procedures. Is aware of accident prevention policies.
  • Maintains cleanliness and neatness of the serving and kitchen area, lobby and back office.
  • Follow up on guest requests and daily callbacks to ensure guest satisfaction.
  • Reports all damaged or dangerous furniture, fixture and carpet on maintenance request form.
  • Carries out all company policies and procedures for safety and security.
  • Report any and all injuries.
  • Report all lost and found to supervisor or front desk staff.

Job Requirements:

  • Read, write, speak and understands English.
  • Neat & well groomed appearance.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and carry up to 25 pounds on a regular and continual basis. Pleasant personality and people skills.
  • Flexibility in scheduling.
  • Maintaining a high level of quality, service and cleanliness.
  • Good communication skills and organizational skills.
  • Education: High School Diploma or equivalent.
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shift to another shift.

Other:

Regular attendance in conformance with the standards, which may by established by Wisco Hotel Group hotels from time to time, is essential to the successful performance of this position.

Due to the demanding nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Wisco Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Wisco Hotel Group rules and regulations will be subject to disciplinary action, up to and including termination.

Job Type: Part-time

Breakfast Manager (Oshkosh, WI)
5 Days per week (average of 30 hours per week) including Weekends and Holidays

Purpose of Position:

To exceed guest expectations at all times by projecting a positive image of the hotel through appearance, conduct and service.

Position Summary:

The number one priority of this department is guest satisfaction. You are the key to exceeding guests’ expectations through providing personal service and maintaining the daily breakfast bar. Must perform job with professionalism in a positive and friendly manner.

Essential Task/Functions:

  • Assist guests with any special needs and always make guests the 1st priority.
  • Place weekly orders for all Food and Beverage and maintain budget.
  • Responsible for scheduling shifts and cover as needed.
  • Maintains the food and beverage products on the breakfast bar and prepares food daily.
  • Assists in shuttle runs and guest service deliveries to guest rooms.
  • Cleaning and organizing of breakfast servicing area and kitchen area to adhere to health and safety requirements. Cleanliness is a key component of the job.
  • Provide guests with information on property and area attractions (restaurants, nightspots, recreation, churches, shopping, medical facilities, etc.)
  • Understands and offers frequent stay programs for both Hotel brand program and Wisco Hotel Group program.
  • Handles and resolves guest complaints in a timely manner.
  • Demonstrates good communication skills.
  • Performs basic math and uses a calculator.
  • Promptly reports to General Manager, all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
  • Attends all department meetings.
  • Knows all emergency and safety procedures. Is aware of accident prevention policies.
  • Maintains cleanliness and neatness of the serving and kitchen area, lobby and back office.
  • Follow up on guest requests and daily callbacks to ensure guest satisfaction.
  • Reports all damaged or dangerous furniture, fixture and carpet on maintenance request form.
  • Carries out all company policies and procedures for safety and security.
  • Report all lost and found to supervisor or front desk staff.

Job Requirements:

  • Read, write, speak and understands English.
  • Neat & well groomed appearance.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and carry up to 25 pounds on a regular and continual basis. Pleasant personality and people skills.
  • Flexibility in scheduling.
  • Maintaining a high level of quality, service and cleanliness.
  • Good communication skills and organizational skills.
  • Education: High School Diploma or equivalent.
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shift to another shift.

Other:

Regular attendance in conformance with the standards, which may by established by Wisco Hotel Group hotels from time to time, is essential to the successful performance of this position.

Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the demanding nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.Upon employment, all employees are required to fully comply with Wisco Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Wisco Hotel Group rules and regulations will be subject to disciplinary action, up to and including termination.

Job Type: Full-time

Maintenance Worker (Oshkosh, WI)
Position Summary:

Maintains property appearance, equipment, pool chemicals, exterior grounds, furniture and fixtures throughout hotel. Repairs all damaged or inoperable items. Ensures guest safety and security at all times. Through preventative maintenance, preserves the condition of the hotel to a “like new” condition. May assist in banquet set-up, van runs and luggage.

Purpose of Position:

To keep all guestrooms, public areas, pool areas and exterior grounds of the property in clean, safe, secure and well-maintained condition. Maintain the highest level of safety and security for our guests.

Essential Functions/Tasks:

  • Assist guests with any special needs and always make guest the 1st priority.
  • Greet every guest that you meet.
  • Remove all debris from parking lots and exterior of building daily. Sweep under canopy at main entrance and hotel entrance ways on a daily basis.
  • Report any and all injury.
  • Follow all company policies and procedures for safety and security.
  • Clean and change air conditioning filters on a weekly basis. Check and replace interior/exterior lighting and emergency lights.
  • Maintain all vacuum cleaners on a weekly basis.
  • Clean and de-lime ice machines every month.
  • Complete daily maintenance requests in guestrooms, public space and throughout entire hotel.
  • Follow proper procedures for handling chemicals on the job.
  • Remove snow and ice from entrances and parking lot area during appropriate seasons.
  • Maintain awareness of all repair items requiring the attention of an outside service person and record on proper Franchise form.
  • Quarterly flip mattresses in all guestrooms.
  • Maintain pool area. Keep pool floor clean and pool and whirlpool vacuumed. Also keeping pool equipment room clean and neat. Meeting all pool standards of quality and safety guidelines. Test and record to local city and state codes.
  • Maintain shop and storage areas in clean and neat condition.
  • Required to fill out daily Log Book or use form provided by WISCO.
  • Maintain lawn maintenance and landscaping.
  • Perform preventative maintenance schedules for filters, belts, lubrication of equipment, small engines; such as snow blowers, garden tractors or lawn equipment, and company vehicles.
  • Perform scheduled preventative maintenance required in Guestroom Maintenance and public areas by Franchise program or use form provided by WISCO.
  • Attend all department meetings.

Specific Job Knowledge, Skill and Ability:

  • Neat & well-groomed appearance and in proper uniform.
  • Ability to lift up to 75 pounds, reach, stoop, stand and walk continuously, climb stairs and ladders, push or pull heavy equipment.
  • Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends.
  • Maintain a high level of quality, service and cleanliness.
  • Eye for detail.
  • Good communication skills.
  • Work within a team concept.
  • Mechanical knowledge.
  • Delivery of guest-requested amenities.
  • Driving van shuttle when needed.
  • Setting up meeting rooms and equipment.
  • Assisting in other departments throughout the hotel.

Accountability:

  • Maintain a high level of quality, service, and cleanliness.
  • Follows all state and federal guidelines, including OSHA Hazardous Communication Training.
  • Acts on repair requests immediately and returns completed work orders to the General Manager on a timely basis.
  • Acts on daily, weekly, monthly and quarterly maintenance assignments as outlined in the Guest Room and Property Maintenance Program.
  • Report maintenance repair that needs contracted professional services immediately to the Supervisor or General Manager.

Must be self motivated with limited supervision.

Job Type: Part-time

Shuttle Driver - On Call (Oshkosh, WI)
On Call: 48-Hour Notice

Purpose of Position:

To ensure guest needs and expectations are exceeded. To maintain the cleanliness and presentation of the van and shuttle our guests to nearby businesses and the airport.

Position Summary:

The Van Drivers re-enforce the statement of customer service. The Van Driver is responsible for the comfort and needs of each and every guest. They also must maintain the cleanliness of the vans and help with minor cleaning duties during downtime as needs arise and as they are assigned by our various hotels.

Essential Tasks/Functions:

  • Assist guests with any special needs and always make guests the 1st priority.
  • Greet every guest that is met.
  • Assist and accommodate all guest needs within your capabilities.
  • Deliver any faxes, guest laundry, cribs, messages, coffee, pillows and whatever guest request to exceed our guests’ expectations during downtime.
  • Provide van transportation for guests to specific locations.
  • Maintain vehicles in a very clean and operable fashion.
  • Perform daily pre-shift vehicle inspections and reports any issues to Management.
  • Perform miscellaneous runs to pick up groceries, office supplies and other items.
  • Assist in handling and resolving guest complaints.
  • Uses proper mail, package and message handling procedures.
  • Uses proper telephone etiquette.
  • Writes legible. Sends and receives faxes.
  • Promptly reports to Manager all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
  • Attends all department meetings.
  • Knows all emergency and safety procedures. Is aware of accident prevention policies.
  • Carries out all company policies and procedures for safety and security.
  • Reports any and all injuries.
  • Report all lost and found to supervisor or front desk staff.

Job Requirements:

  • Read, write, speak and understand English.
  • Neat and well-groomed appearance.
  • Requires finger dexterity, grasping, sitting, standing, walking, writing, bending, repetitive motion, hearing, visual acuity and ability to carry up to 50 pounds on a regular and continual basis.
  • Pleasant personality and people skills.
  • Flexibility in scheduling, including weekends.
  • Maintain a high level of quality, service and cleanliness.
  • Eye for detail.
  • Good communication skills.
  • Maintain an impeccable driving record as stated on the Wisco Fleet Safety Policy.

Job Type: Part-time

WISCO HOTEL GROUP

A WISCONSIN HOSPITALITY COMPANY

@2018 WISCO HOTEL GROUP
All Right reserved.

Wisco Hotel Group Logo

Contact Us

info@wiscohotels.com

1109 Fourier Drive
Madison, WI 53717
United States

STAY CONNECTED!

Join our mailing list to receive the latest news and updates from Wisco Hotels.

You have Successfully Subscribed!